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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 6 years of experience working with people and products. Trained in project and time management with fantastic people skills and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Experienced Retail Sales Associate with 6 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Goal-oriented worker and committed to best-in-class customer service and maintaining professionalism.

Skills
  • Relationship development
  • Supervision
  • Problem resolution
  • Team management
Work History
07/2020 - CurrentCustomer Service Representative | Speedway - Fairborn, OH
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
10/2017 - 06/2019Crew Trainer | McDonald's - Fairborn, OH
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained other employees in customer service, food safety and performance requirements.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
05/2016 - 06/2017Cashier | WingZone - West Carrollton, OH
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
05/2014 - 05/2014Cashier | Donato's - Fairborn, OH
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Education
05/2017Fairborn High SchoolHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Speedway
  • McDonald's
  • WingZone
  • Donato's

School Attended

  • Fairborn High School

Job Titles Held:

  • Customer Service Representative
  • Crew Trainer
  • Cashier

Degrees

  • High School Diploma :

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