Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Hardworking Customer Service Representative with 20yrs+ of experience working with everything from Food Preparation, cutting and sizing car parts, to construction, janitorial, servicing customers of all ethniticity, ect. Trained in project and time management with extensive knowledge of cooking, cleaning, running heavy machinery, building, office duties and retail while also proving multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
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Work History
Customer Service Representative, 10/2019 to 03/2020
Planet Fitness – Salisbury , NC
Planet Fitness – Salisbury , NC
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer requests for products, services and company information
- Educated customers on promotions to enhance sales
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Communicated with vendors regarding back order availability, future inventory and special orders
- Offered advice and assistance to customers, paying attention to special needs or wants
- Managed customer relations and customer service through daily communication and interaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Assisted customers in making informed purchase choices and selecting products
- Attended to customer complaints and processed product return or replacement requests
- Created visually appealing product displays to increase sales, boosting sales $[Amoun
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style
- Fulfilled customers' special requests, including Balloon Bouquets and [Flower Arrangements] from our flower decors
- Recommended cleaning supplies, wide selection of pre-paid cards, kitchen tools, ect. to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Used consultative sales approach to understand and meet customer needs
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Machine Operator, 05/2015 to 02/2019
Illinois Tool Works – Oneonta , NY
Illinois Tool Works – Oneonta , NY
- Calibrated, tested, and adjusted machine settings or controls in preparation for cutting, sizing, baking of metal operations
- Operated a Sizer, 500lb oven, mostly a Lathe machine equipment safely and efficiently on team of 13+ employees
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
- Read and interpreted blueprints and schematicsfor work to be performed
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Operated forklifts, hoists and other material handling equipment for 3 yrs without accident
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
- Facilitated the cutting of car products by installing, maintaining, and repairing Lathe Machine machine or Sizer equipment
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
- Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper
- Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations
Student, 08/2012 to 05/2014
Waste Management – Dewey , AZ
Waste Management – Dewey , AZ
- Planned, prepared and participated in weekly meetings and events
- Gathered information to research Psychology to contribute to understanding how and why we have the characteristics that we do project
- Followed all policies, regulations, dress codes and schedules
- Searched at library and in scholarly databases to locate necessary information for research projects
- Used measuring tools such as gauges and tape measure to identify conforming parts during production
Education
GED: 04/2008
Miller Performing Arts Cntr. - City
Miller Performing Arts Cntr. - City
Associate of Science: Cognitive Psychology, 05/2014
Lincoln University - City, State
Lincoln University - City, State
Certifications
Earned my Constructional Trades Certificate at Nichols Career Cntr while attending High school at JC High School.
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Resume Overview
School Attended
- Miller Performing Arts Cntr.
- Lincoln University
Job Titles Held:
- Customer Service Representative
- Machine Operator
- Student
Degrees
- GED : 04/2008
Associate of Science : Cognitive Psychology , 05/2014
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