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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Complaint resolution
  • Professional telephone demeanor
  • Creative problem solving
Work History
Customer Service Representative07/2014 to 06/2020
Planet Fitness – Sierra Vista , AZ
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Home and Commercial Painter02/2012 to 03/2014
Tak Communications, Inc. – Saint Cloud , MN
  • Used paint remover, scrapers, and brushes to remove old paint.
  • Smoothed surfaces through sanding, brushing and scraping.
  • Observed safety protocols set by company to avoid hazardous conditions, including safety harnesses, hard hats, ect.
  • Identified issues with paint viscosity and flow before projects were negatively affected.
  • Filled cracks, joints and nail holes with putty plaster.
  • Applied paint with brushes, rollers and sponges.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Selected proper amount and type of thinners and accelerant to be used for each specific job.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming using various primers and painting tools.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Cleaned and properly stored all painting equipment and supplies at end of each workday and removed trash and debris from work areas.
  • Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
  • Cleaned exterior of buildings using motorized power washer.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Minimized disruption of client space and thoroughly cleaned up after completion of each job.
Cable Installation Technician05/2011 to 10/2011
Sherwin-Williams – Crestview , FL
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
  • Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Transported cable boxes, modems, routers, and VOIP modems to customer locations .
  • Worked with cable customers to understand needs and provide cable service.
House Painter06/1998 to 02/2010
EBay Painting – City , STATE
  • Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Used sandpaper to scrape walls and other surfaces to remove old paint.
  • Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Removed fixtures such as pictures, doorknobs, lamps and electric switch covers prior to painting.
  • Covered surfaces and furnishings with cloth and plastic to protect from paint drops, including carpets, cabinetry, outlet covers and lighting fixtures.
  • Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
  • Cleaned exterior of buildings using motorized power washer.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Cleaned and properly stored all drywall and paint equipment and supplies at end of each workday and removed trash and debris from work areas.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming using paint and drywall tools.
Education
High School Diploma: General Studies06/1998Clover High School- City, State
Passed OSHA safety certification

Completed OSHA online safety class

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Clover High School

Job Titles Held:

  • Customer Service Representative
  • Home and Commercial Painter
  • Cable Installation Technician
  • House Painter

Degrees

  • High School Diploma : General Studies 06/1998

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