Customer Service Representative Resume Example Dr Horton

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Complaint resolution
Professional telephone demeanor

Creative problem solving

Work History

Customer Service Representative07/2014 to 06/2020
Dr Horton – Charlotte, NC

Responded to customer requests for products, services and company information.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Home and Commercial Painter02/2012 to 03/2014
Custom Coatings Inc. – Hickory, NC

Used paint remover, scrapers, and brushes to remove old paint.
Smoothed surfaces through sanding, brushing and scraping.
Observed safety protocols set by company to avoid hazardous conditions, including safety harnesses, hard hats, ect.
Identified issues with paint viscosity and flow before projects were negatively affected.
Filled cracks, joints and nail holes with putty plaster.
Applied paint with brushes, rollers and sponges.
Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
Selected proper amount and type of thinners and accelerant to be used for each specific job.
Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming using various primers and painting tools.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Cleaned and properly stored all painting equipment and supplies at end of each workday and removed trash and debris from work areas.
Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
Cleaned exterior of buildings using motorized power washer.
Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Minimized disruption of client space and thoroughly cleaned up after completion of each job.

Cable Installation Technician05/2011 to 10/2011
Prince Telecom – Hickory, NC

Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Assembled communication equipment such as wiring, switching equipment and power apparatus.
Collaborated with other workers and customers to resolve issues of deficient communications connections.
Demonstrated equipment capabilities to customer and responded to questions and complaints.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications.
Maintained excellent attendance record, consistently arriving to work on time.
Transported cable boxes, modems, routers, and VOIP modems to customer locations .
Worked with cable customers to understand needs and provide cable service.

House Painter06/1998 to 02/2010
EBay Painting – Belmont, NC

Used sandpaper, scrapers, grinders and steel wool to smooth surfaces.
Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
Used sandpaper to scrape walls and other surfaces to remove old paint.
Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
Used brushes, spray guns and paint rollers to paint surfaces.
Removed fixtures such as pictures, doorknobs, lamps and electric switch covers prior to painting.
Covered surfaces and furnishings with cloth and plastic to protect from paint drops, including carpets, cabinetry, outlet covers and lighting fixtures.
Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
Cleaned exterior of buildings using motorized power washer.
Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
Applied paint with cloth, brush, sponge and fingers to create special effects.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Cleaned and properly stored all drywall and paint equipment and supplies at end of each workday and removed trash and debris from work areas.
Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming using paint and drywall tools.

Education

High School Diploma: General Studies06/1998Clover High School- Clover, SC

Passed OSHA safety certification

Completed OSHA online safety class

Resume Overview

Companies Worked For:

Dr Horton
Custom Coatings Inc.
Prince Telecom
EBay Painting

School Attended

Clover High School

Job Titles Held:

Customer Service Representative
Home and Commercial Painter
Cable Installation Technician
House Painter

Degrees

High School Diploma : General Studies 06/1998

Customer Service Representative Resume Example

Resume Score: 80%

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