Customer Service Representative resume example with 2 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeking a position offering new challenges and opportunities for career growth and advancement. Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Friendly and enthusiastic CSR who consistently meets customer service satisfaction goals.

  • Active Listening Skills
  • Strong Organizational Skills
  • Resolved Client Conflicts
  • Strong Communication Skills
  • Maintained Orderly Product Displays
  • Cash Handling Experience
  • Flexible Schedule
  • Customer Satisfaction
Johnson High School 3305 Poplar Springs Rd, Gainesville, GA 30507 Expected in 2015 High School Diploma : - GPA :
* Georgia insurance license (auto)
Work History
Teleperformance - Customer Service representative
Palm City, FL, 01/2016 - 09/2016
  • Calculated quotes and educated potential clients on insurance options.
  • Met with about 20 existing and prospective clients each week to select appropriate insurance policies.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Traditions Spirits - Waitress
Norman, OK, 01/2016 - 03/2016
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Skillfully promoted items on beverage lists and restaurant specials.

Dxp Enterprises - Picker
Freeport, NY, 08/2015 - 11/2015
  • Achieved a 100% on-time shipment rate.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maximized sales by shipping on time and accurately.

Little Caesars - Cashier/Crew Member
City, STATE, 06/2014 - 06/2015
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Placed food trays over food warmers for immediate service
  • Relayed food orders to cooks
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

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Resume Overview

School Attended

  • Johnson High School

Job Titles Held:

  • Customer Service representative
  • Waitress
  • Picker
  • Cashier/Crew Member


  • High School Diploma

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