Customer Service Representative resume example with 2 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeking a position offering new challenges and opportunities for career growth and advancement. Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Friendly and enthusiastic CSR who consistently meets customer service satisfaction goals.
Skills
Active Listening Skills
Strong Organizational Skills
Resolved Client Conflicts
Strong Communication Skills
Maintained Orderly Product Displays
Cash Handling Experience
Flexible Schedule
Customer Satisfaction
Education
Johnson High School3305 Poplar Springs Rd, Gainesville, GA 30507Expected in 2015 ā āHigh School Diploma: - GPA:
Certifications
* Georgia insurance license (auto)
Work History
Teleperformance - Customer Service representative Palm City, FL, 01/2016 - 09/2016
Calculated quotes and educated potential clients on insurance options.
Met with about 20 existing and prospective clients each week to select appropriate insurance policies.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
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