Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeking a position offering new challenges and opportunities for career growth and advancement. Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Friendly and enthusiastic CSR who consistently meets customer service satisfaction goals.
Active Listening Skills
Strong Organizational Skills
Resolved Client Conflicts
Strong Communication Skills
Maintained Orderly Product Displays
Cash Handling Experience
Customer Service representative 02/2016 to 10/2016 Fred Loya Insurance – 199 John W Morrow Jr Pkwy, Gainesville, GA 30501
Calculated quotes and educated potential clients on insurance options.
Met with about 20 existing and prospective clients each week to select appropriate insurance policies.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Waitress 01/2016 to 03/2016 La Parilla – 3446 Winder Hwy, Flowery Branch, GA 30542
Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
Maintained complete knowledge of restaurant menu, including daily specials.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Skillfully promoted items on beverage lists and restaurant specials.
Picker08/2015 to 11/2015 Carter\'s Distribution Center – 625 Braselton Pkwy, Braselton, GA 30517
Achieved a 100% on-time shipment rate.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Maximized sales by shipping on time and accurately.
Cashier/Crew Member 06/2014 to 06/2015 Little Caesars – 2888 Browns Bridge Rd, Gainesville, GA 30504
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Placed food trays over food warmers for immediate service
Relayed food orders to cooks
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
High School Diploma: 2015Johnson High School-
3305 Poplar Springs Rd, Gainesville,