Customer Service Representative Resume Example Teleperformance

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Skills

Complaint resolution
Report preparation
Credit card processing
International sales support
Multi-line phone talent
Good listening skills
Inbound and Outbound Calling
Sales expertise
Money handling abilities

Retail materials management
Shipping procedures understanding
Recordkeeping strengths
POS systems expert
Stocking and replenishing
Creative problem solving
Retail store support
Professional telephone demeanor

Work History

Customer Service Representative | 08/2020 to Current
Teleperformance - Columbia, SC

Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Regularly exceeded daily goals and receive regular bonuses based on my performance.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls . Each call would come in immediately after the last ended, there was no wait time the calls would come in live and I was to be ready for the caller .
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Entered customer interaction details in Navigator and Orion to track requests, document problems and record solutions offered.
Consulted with outside parties to resolve discrepancies and create effective solutions. This included law offices, police departments, medical providers, various privately owned companies and more
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Recommended addition of certain coverages to customers, thoroughly explaining details. For example if someone calls in and only has liability coverage I would explain that they need to add collision and comprehensive to cover them in the case of a vehicular accident, theft or some other weather related accident.
Provided primary customer support to internal and external customers in fast-paced environment.

Cashier | 06/2019 to 10/2019
Staples - Columbia, SC

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Served needs of multiple customers in busy environment. Staples was got really busy during back to school season and i performed well, I was able to cater to customers, maintain professionalism and carry out other tasks around the store
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Reviewed weekly sales circulars and monitored price changes.
Served needs of multiple customers in busy environment. Staples was got really busy during back to school season and i performed well, I was able to cater to customers, maintain professionalism and carry out other tasks around the store.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Increased sales by offering advice on purchases and promoting additional products. It was expected of me to "upsale" by suggesting products that were compatible with what the customer was already buying. For example if someone is buying a printer you suggest they buy ink cartridge and paper.
Assisted customers with special services, account updates and promotional options.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Cashier | 03/2016 to 08/2018
Fazoli's - Columbia, SC

At Fazoli's my first responsibility was to provide exceptional customer service. Creating a pleasant customer experience was my priority, creating this experience is a large part of what makes a customer want to return. I would often cater to the unique needs of each customer.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Increased sales by offering advice on purchases and promoting additional products. Often was expected to" upsale" by suggesting customers add on combos and dessert items
Operated cash register for cash, check and credit card transactions with 100% accuracy.

Education

Richland Northeast High School - Columbia, SC | High School Diploma05/2016

Graduated with 3.4 GPA

Resume Overview

Companies Worked For:

Teleperformance
Staples
Fazoli's

School Attended

Richland Northeast High School

Job Titles Held:

Customer Service Representative
Cashier

Degrees

Richland Northeast High School - Columbia , SC | High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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