Customer Service Representative Resume Example Bright Horizons

CUSTOMER SERVICE REPRESENTATIVE

Summary

I am a quick learner and am dedicated to doing my job the correct way. I am always open to learning new things and helping out when and where I can.

Skills

Report creation
Credit card payment processing

Stockroom procedures
Sales expertise

Experience

Customer Service Representative|Bright Horizons - Broomfield, CO|02/2020 - Current

Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Reviewed account and service histories to identify trends and issues.

Warehouse Associate|Hunter Douglas - Broomfield, CO|10/2019 - 02/2020

Inspected and moved products to designated areas in warehouse.
Optimized project completion time by multitasking duties using heavy equipment.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Identified safety hazards and notified management to determine proper resolution of issues.
Received, stored, and shipped goods and materials.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Utilized pallet jacks to move items to and from different warehouse locations.
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Packed and labeled merchandise to prepare for loading and shipment to customers.
Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.

Waitstaff |Chik-fil-a - Northglenn, CO|08/2019 - 09/2019

Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Wait Staff Member|Li's Garden - Maricopa, AZ|10/2018 - 04/2019

Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Processed customers' payments and provided receipts.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Managed closing duties, including restocking items and reconciling cash drawer.
Sent orders to kitchen staff by [Action].
Partnered with team members to efficiently serve food and beverages.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Prepared and served cold, hot and [Type] beverages to guests.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Reviewed identification for patrons before serving alcoholic drinks.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Education and Training

Maricopa High School||Maricopa, AZ|04/2019High School Diploma

Resume Overview

Companies Worked For:

Bright Horizons
Hunter Douglas
Chik-fil-a
Li's Garden

School Attended

Maricopa High School

Job Titles Held:

Customer Service Representative
Warehouse Associate
Waitstaff
Wait Staff Member

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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