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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

I am a quick learner and am dedicated to doing my job the correct way. I am always open to learning new things and helping out when and where I can.

Skills
  • Report creation
  • Credit card payment processing
  • Stockroom procedures
  • Sales expertise
Experience
Customer Service Representative|Department Of Agriculture - Kooskia , ID|02/2020 - Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
Warehouse Associate|Follett Corporation - Lake Wales , FL|10/2019 - 02/2020
  • Inspected and moved products to designated areas in warehouse.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Received, stored, and shipped goods and materials.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Waitstaff |Blue Skies Of Texas - San Antonio , TX|08/2019 - 09/2019
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Wait Staff Member|Healthcare Services Group - Parkersburg , WV|10/2018 - 04/2019
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Processed customers' payments and provided receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Sent orders to kitchen staff by [Action].
  • Partnered with team members to efficiently serve food and beverages.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Education and Training
Maricopa High School||City, State|04/2019High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Maricopa High School

Job Titles Held:

  • Customer Service Representative
  • Warehouse Associate
  • Waitstaff
  • Wait Staff Member

Degrees

  • High School Diploma

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