Customer Service Representative resume example with 2+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
I am a quick learner and am dedicated to doing my job the correct way. I am always open to learning new things and helping out when and where I can.
Skills
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Experience
Customer Service Representative, 02/2020 - Current
Department Of Agriculture – Kooskia, ID,
Department Of Agriculture – Kooskia, ID,
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
Warehouse Associate, 10/2019 - 02/2020
Follett Corporation – Lake Wales, FL,
Follett Corporation – Lake Wales, FL,
- Inspected and moved products to designated areas in warehouse.
- Optimized project completion time by multitasking duties using heavy equipment.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Received, stored, and shipped goods and materials.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Waitstaff , 08/2019 - 09/2019
Blue Skies Of Texas – San Antonio, TX,
Blue Skies Of Texas – San Antonio, TX,
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Wait Staff Member, 10/2018 - 04/2019
Healthcare Services Group – Parkersburg, WV,
Healthcare Services Group – Parkersburg, WV,
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Greeted newly seated guests quickly and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Prepared salads and appetizers to back up kitchen staff.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Processed customers' payments and provided receipts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Sent orders to kitchen staff by [Action].
- Partnered with team members to efficiently serve food and beverages.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Prepared and served cold, hot and [Type] beverages to guests.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Reviewed identification for patrons before serving alcoholic drinks.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Education and Training
High School Diploma: , Expected in 04/2019
Maricopa High School - Maricopa, AZ
Maricopa High School - Maricopa, AZ
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Resume Overview
School Attended
- Maricopa High School
Job Titles Held:
- Customer Service Representative
- Warehouse Associate
- Waitstaff
- Wait Staff Member
Degrees
- High School Diploma
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