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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable, friendly and solution-oriented. To work as a efficient customer service team member devoted to maximizing customer satisfaction with exceptional service. Customer-focused team player offering expertise in conflict, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Focused and detail-oriented
  • Decision making skills
  • Hospitality background
  • Exceptional communicator
  • Customer-oriented
  • Creative
Experience
10/2017 to 03/2018
Customer Service RepresentativeCommunication Solutions － Springfield , MO
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize internet/Direct TV sales.
05/2019 to 09/2019
HousekeeperViking Arms Inn － Ludington , MI
  • Swept and vacuumed floors, hallways and stairwells.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Reported all maintenance issues to the housekeeping status board.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Supplied guests with extra towels and toiletries when requested.
11/2016 to 10/2017
Desert Chef, Prep, and DishwasherSteak N Shake － Springfield , MO
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Executed proper techniques when preparing menu item ingredients.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Kept stations stocked and ready for use to maximize productivity.
  • Made all meals in accordance with company standards and requirements.
  • Assisted with training and development of new talent.
  • Offered support to other stations in high-volume shifts or as needed.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Executed proper techniques to prepare menu item ingredients.
  • Identified machine malfunctions, leading to cost-saving repairs.
  • Organized and labeled stock of ingredients, keeping at appropriate temperatures.
  • Cooked food following specific measurements and recipes.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Education and Training
05/2016
High School DiplomaLudington High School － Ludington, MI
09/2016
Computer Science And Digital Media West Shore Community College － Scottville, MI
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Resume Overview

Companies Worked For:

  • Communication Solutions
  • Viking Arms Inn
  • Steak N Shake

School Attended

  • Ludington High School
  • West Shore Community College

Job Titles Held:

  • Customer Service Representative
  • Housekeeper
  • Desert Chef, Prep, and Dishwasher

Degrees

  • High School Diploma
    Computer Science And Digital Media

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