Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable, friendly and solution-oriented. To work as a efficient customer service team member devoted to maximizing customer satisfaction with exceptional service. Customer-focused team player offering expertise in conflict, time management and sales. Dedicated to customer loyalty and satisfaction.
Skills
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Experience
10/2017 to 03/2018
Customer Service RepresentativeTeleperformance － Quinton , VA
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize internet/Direct TV sales.
05/2019 to 09/2019
HousekeeperThe Cleaning Authority － Urbandale , IA
- Swept and vacuumed floors, hallways and stairwells.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Reported all maintenance issues to the housekeeping status board.
- Dusted ceiling air conditioning diffusers and ventilation systems.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Cleaned and returned vacant rooms to occupant-ready status.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Supplied guests with extra towels and toiletries when requested.
11/2016 to 10/2017
Desert Chef, Prep, and DishwasherSteak N Shake － City , STATE
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Executed proper techniques when preparing menu item ingredients.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Kept stations stocked and ready for use to maximize productivity.
- Made all meals in accordance with company standards and requirements.
- Assisted with training and development of new talent.
- Offered support to other stations in high-volume shifts or as needed.
- Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Executed proper techniques to prepare menu item ingredients.
- Identified machine malfunctions, leading to cost-saving repairs.
- Organized and labeled stock of ingredients, keeping at appropriate temperatures.
- Cooked food following specific measurements and recipes.
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
- Washed pots, pans and trays by hand and using industrial washing machine.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Education and Training
05/2016
High School DiplomaLudington High School － City, State
09/2016
Computer Science And Digital Media West Shore Community College － City, State
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Resume Overview
School Attended
- Ludington High School
- West Shore Community College
Job Titles Held:
- Customer Service Representative
- Housekeeper
- Desert Chef, Prep, and Dishwasher
Degrees
- High School Diploma
Computer Science And Digital Media
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