Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic professional with talent in detail oriented and problem solving tasks. Strong knowledge in Credit and Customer Care. Communicative and team-oriented with proficiency in Excel. Proven history of fostering effective, well researched, and complete work in a timely manner, to meet team, individual and management objectives.

Skill Highlights
  • Adaptive team player
  • Strong work ethic
  • Strong organizational skills
  • Detail oriented
  • Strong excel skills
  • Oral and written communications
  • Banking regulations
  • Credit and collections
  • Loan Origination and Underwriting
  • Management Skills
Professional Experience
10/2021 to Current Non Voice Specialist Guaranty Bancshares, Inc. | Texarkana, TX,

I answer questions from customers that come in through the company's Secured Message feature. Use various skills to resolve problems in reasonable amount of time. Walked customers through online demonstrations to support better understanding of product features. Handle client inquiries with exceptional professionalism and enthusiasm. I meet or exceeded message speed, accuracy and volume benchmarks on consistent basis. I document conversations with customers to track requests, problems and solutions.

12/2020 to 10/2021 Account Manager/Resolution Specialist Carlie C's Iga | Angier, NC,

I formed part of the Bilingual Care Team. Consulted with customers to determine best methods to resolve service and billing issues. I de-escalated problematic customer concerns, maintaining calm, friendly demeanor. I reviewed account and service histories to identify trends and issues. I logged customer complaints and queries, fast-tracking them for problem resolution. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. I also assisted the Resolutions team with escalated calls.

03/2017 to 12/2020 Credit Analyst Teleperformance | Patagonia, AZ,

Reviewed customer credit data to ascertain the level of risk involved for extending credit. Reached out to customers to verify information and follow up on applications/credit limit increase request. Requested financial documents from customers. Assist management with training multiple colleagues. Consistently exceeded department standards and have received multiple awards and recognitions. Achieved Rookie of the year 2017 and Top Performer multiple times.

06/2008 to 03/2017 Store Manager Dollar Loan Center | City, STATE,

Managed 2 locations. Maintained up-to-date knowledge of store policies regarding Signature and Title Loans, as well as payments and collection procedures. Prevented store losses using awareness, attention to detail and integrity. Trained new employees and current employees to help them gain a promotion. Earned “Store Manager of the year” in 2014. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing loan processor duties, customer assistance and cleaning. Generated growth and collection reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Assisted customers with store complaints. Maintained adequate cash supply in cash drawer and cash recycler. Completes monthly schedules, supply orders, marketing supple orders. Coordinated Employee Marketing Events and Parades to assist with growth.

Education and Training
Expected in 01/2021 | Advanced+ Spanish Language Proficiency Languageline Academy, Las Claires, NV GPA:
Expected in 2007 GED | Rancho High School, Las Claires, NV GPA:

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School Attended

  • Languageline Academy
  • Rancho High School

Job Titles Held:

  • Non Voice Specialist
  • Account Manager/Resolution Specialist
  • Credit Analyst
  • Store Manager


  • GED

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