Enthusiastic Credit Analyst offering 14 years of experience in determining risk through effective financial document analysis. Sharp and highly trained with a desire to work for a leasing organization. Looking to bring a successful background in account management and credit research to increase a company's services.
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I aspire to be part of an environment that allows me to utilize my leadership and credit analy st skills for the benefit of the company. I wish to be a valuable asset to an existing team of professionals and strive to exceed the expectations set . I thrive in both team-oriented and self-directed environments and am confident of my abilities that add beneficial contributions to an organization.
I am in the Bilingual Care Team. I ask probing questions to determine service needs and accurately input information into electronic systems. Consult with customers to determine best methods to resolve service and billing issues. I De-escalate problematic customer concerns, maintaining calm, friendly demeanor. I Review account and service histories to identify trends and issues. I Field customer complaints and queries, fast-tracking them for problem resolution. Delivered service and support to each customer, paving way for future business opportunities. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Review customer credit data to ascertain the level of risk involved for extending credit. Reach out to customers to verify information and follow up on applications/credit limit increase request. Request financial documents from customers. Assist management with training multiple colleagues. Consistently exceed department standards and have received multiple awards and recognitions. Achieved Rookie of the year 2017 and Top Performer multiple times.
Managed 2 locations. Maintained up-to-date knowledge of store policies regarding Signature and Title Loans, as well as payments and collection procedures. Prevented store losses using awareness, attention to detail and integrity. Trained new employees and current employees to help them gain a promotion. Earned “Store Manager of the year” in 2014. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing loan processor duties, customer assistance and cleaning. Generated growth and collection reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Assisted customers with store complaints. Maintained adequate cash supply in cash drawer and cash recycler. Completes monthly schedules, supply orders, marketing supple orders. Coordinated Employee Marketing Events and Parades to assist with growth.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Resolved prepaid card issues and assisted customers in need of replacement cards. Promptly responded to general inquiries from members, and clients via mail, e-mail and phone. Served as the company's only bilingual Spanish/English customer service representative. Served as one of the company's only bilingual Spanish/English customer service representative. Guaranteed positive customer experiences and resolved all customer complaints.
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