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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Friendly Receptionist with 5+ year's background in multiple work settings, from retail to office. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Knowledgeable with Microsoft office programs. Focused, detail orientated, reliable and a self starter. Ready to start a new career and eager to learn as much as possible.

Work History
Company Name - Customer Service RepresentativeCity, State07/2020 - 11/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction overall
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Company Name - Administrative Assistant to the Owner City, State01/2015 - 02/2020
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Resolved customer issues quickly and notified owner immediately when problems escalated, only if unable to solve the issue
  • Planned coverage needs and organized services to support incoming special events.
  • Oversaw fast-paced front desk operations
  • Performed basic bookkeeping activities, including scheduling, incoming/outgoing payments and handled all inventory needed
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Scheduled initial and return appointments for all clients, adhering to internal policies while accommodating individual customer needs.
  • Answered incoming calls, directing clients to individuals capable of addressing specific needs.
  • Developed monthly reports.
  • Designed and implemented policies and procedures to manage administrative and personnel related functions.
  • Initiated or recommended changes to improve productivity and utilization of resources.
  • Arranged corporate and office conferences for company employees and guests.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Applied all Covid-19 safety protocol's by company, state and federal regulations
Company Name - Caregiver/Personal AssistantCity, State02/2008 - 06/2020
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Transported patient as needed to and from rehabilitation and daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Company Name - Head CashierCity, State02/2005 - 09/2008
  • Supervise Front End department and cashiers Directly work with management to ensure proper function of customer service department
  • Trained other employee's in departments ranging from loader to assistant management
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Directed team of 10-15 cashiers to maximize performance and deliver exceptional service to every customer.
Skills
  • Strategic Planning
  • Business planning
  • Consulting
  • Operations management
  • Budgeting
  • Recruitment
  • Inventory management
  • Staff training/development
  • Relationship building
  • Client account management
  • MS Office
  • Detail-oriented
  • Responsible
  • Computer skills
  • Conflict resolution
  • Creative problem solving
  • Complaint resolution
Education
Sickles High School
City, State
General Studies/administration of Business
Expected in 12/2023
Penn Foster College
City, State
Associate of Business Administration
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Resume Overview

School Attended

  • Sickles High School
  • Penn Foster College

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant to the Owner
  • Caregiver/Personal Assistant
  • Head Cashier

Degrees

  • General Studies/administration of Business
    Associate of Business Administration

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