Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Skills
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Work History
Customer Service Representative, 09/2017 to Current
Signature Aviation – New Windsor , NY
Signature Aviation – New Windsor , NY
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier, 08/2016 to 07/2019
St. Joe Company – Open Sands , FL
St. Joe Company – Open Sands , FL
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Handled approximately 70+ daily credit and cash transactions for customers with accuracy and speed.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Greeted customers and responded to requests for information.
- Performed cash, card and check transactions to complete customer purchases.
- Trained as Back up MOD and provided back-up coverage to provide customers with optimal support.
- Checked prices for customers and processed items sold by scanning barcodes.
Shipping and Receiving Clerk, 07/2009 to 09/2017
Suez – Paramus , NJ
Suez – Paramus , NJ
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Completed over 40+ customer orders each day in warehouse setting.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Updated computer tracking system with latest product movements.
- Collaborated with other departments on supply and quality issues.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
Education
High School Diploma: 05/2009
Captain Shreve High School - City, State
Captain Shreve High School - City, State
Associate of Science: Criminal Justice, 11/2019
Bossier Parish Community College
Bossier Parish Community College
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Resume Overview
School Attended
- Captain Shreve High School
- Bossier Parish Community College
Job Titles Held:
- Customer Service Representative
- Cashier
- Shipping and Receiving Clerk
Degrees
- High School Diploma : 05/2009
Associate of Science : Criminal Justice , 11/2019
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