Personable and dedicated Customer Service Representative with extensive experience with satisfied customers. Team player with a positive attitude and proven skills in providing excellent customer service.
Provide excellent service and attention to customers when face-to-face or through phone conversations. Greet and interview customers at the receptionist desk on a rotating basis to determine where they need to go for service. Create accounts for new customers and assign customer number, scanned required business license and other paperwork into system. Verified through Department of Professional and Occupation Regulation (DPOR's) site to ensure contractor was correctly license to received a permit. Processed different types of building permit applications; in person, by fax and mail. Calculated permit fees and process payments by credit card, check or cash. Reconciled cash drawer at the end of the day.
Reconciled all financial transactions to ensure they had been posted to the correct taxpayer's account and return period. Reconciled daily comprehensive Clearing Account to ensure revenues were adequately accounted for, posted to electronic spreadsheet and emailed to Financial Management Department daily. Answered any questions or concerns they may have concerning Clearing Account. Contacted our vendor, Xerox with any unusual or difficult problems. Composed daily assessment letters and monthly credit letters to taxpayers. Assisted taxpayers with any questions/concerns that they had. Cancelled taxpayers license when necessary. Prepared electronic deposit by scanning checks using Remote online system. Posted deposit financial transactions to correct tax revenue code on CSS MisRev system. Examined and evaluated tax returns to ensure electronic filers were in compliance. Ensured adequate bond coverage was furnished and surety form was properly executed. Contacted taxpayer if additional coverage was needed. Researched and analyzed debit and credit accounts for resolution. Tested system to ensure screen enhancements were working properly. Licensed businesses to sell fuel in the State of VA. Assisted Law Enforcement, Auditors and Management with questions pertaining to Licensees. Processed and reconciled electronic credit card payments. Trained coworkers on any changes or updates with credit card payments and electronic deposits.
Assisted customers with questions and inquiries they may have about their accounts. Researched refund paperwork to see if customer owed Return Checks monies before submitting refund paperwork to Refund Department. Responded and resolved complex inquiries from DMV customer service centers, financial institutions and Department of Treasury. Reconciled and balanced return check payment transactions. Prepared and sent correspondence to collection agency and Department of Taxation. Reconciled monthly reports and prepared monthly ATV (Agency Transfer Voucher). Verified and processed bankruptcy paperwork. Examined and reviewed documentation to ensure Account Receivable reports were accurate. Daily updated revenue by posting payments to the proper revenue accounts. Reviewed, analyzed codes to incoming unpaid checks received from the depository banks. Established return checks receivable on Automated Return Check system for collections. Processed revenue refund voucher. Printed refund vouchers to initiate payments to various banks by deadline. Applied monies received from Dept of Taxation to customer file. Prepared and reconciled year end reports and financial statements.
Managed office petty cash fund and issued petty cash checks and suspense vouchers. Greeted DMV employees that came to the Cashier's Office for assistance, maintained, issued and ordered bus tickets for DMV employees. Reconciled bus ticket account. Made adjusting entries, balanced and reconciled daily and monthly statements and printouts. Reviewed travel vouchers for compliance, issued reimbursements for items purchased. Prepared and reconciled year end reports. Researched and batched deposit certificates. Responded and resolved complex inquiries from departments within, customer service centers, financial institutions and Department of Treasury.
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