Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Customer Service Professional highly skilled in call center operations, training, recruiting, service solutions, and innovative marketing concepts.
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • MS Office expert
  • Negotiation expert
  • Effective problem solver
  • Exceptional interpersonal communication
  • Shipping and receiving professional
  • Process improvement specialist
  • Excellent time management skills
Work History
Customer Service Representative, 09/2010 - 01/2012
Check 'N Go Brownsville, TX,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Shipping/Receiving/Inventory Specialist, 06/2008 - 04/2010
Check 'N Go Camden, DE,
  • Attended monthly safety meetings to ensure machine operation safety.
  • Ensured timely response in picking and packing of reorders.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Set up station by receiving picking and packing order and gathering packing materials.
  • Picked orders from inventory locations.
  • Maintained counts and lifts, shifts and stocks materials and parts.
Line Assembler/Forklift Driver, 01/2005 - 03/2008
Magna Drive Automotive City, STATE,
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Made sure that products were produced on time and are of good quality.
  • Set up and verified the functionality of safety equipment.
  • Followed a routine maintenance checklist.
  • Followed up on all outstanding service requests.
  • Inspected drives, motors and belts.
  • Operated precision measuring instruments and electrical and electronic testing devices.
Customer Service Representative, 02/2000 - 2005
MCI Worldcom City, STATE,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
High School Diploma: , Expected in 2005
Continental Academy - Boca Raton, FL

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School Attended

  • Continental Academy

Job Titles Held:

  • Customer Service Representative
  • Shipping/Receiving/Inventory Specialist
  • Line Assembler/Forklift Driver
  • Customer Service Representative


  • High School Diploma

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