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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Complaint resolution
  • Inbound Calling
  • New Product Information
  • Product Knowledge
  • Professional Telephone Voice
  • Flexible & Adaptable
  • Written Communication
  • Teamwork
  • Responsible
  • Relationship-Building
  • Collaboration
  • Good listening skills
  • MS Office
Work History
12/2020 to 01/2021
Customer Service Representative Check 'N Go Broken Arrow, OK,
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
02/2019 to 12/2019
Assistant Store Manager Home Depot Milwaukee, WI,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100 % accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
11/2014 to 07/2018
Cashier State Of Virginia Scottsville, VA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
06/2008 to 08/2014
Team Member Mars Chattanooga, TN,
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Sought out ways to go above and beyond job requirements.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Education
Expected in
Diploma: Medical Administrative Assistant
Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:
  • Awarded Honor Roll
  • Coursework in Medical Terminology, Anatomy & Physiology and Medical Laws & Ethics
Expected in 05/2006
High School Diploma:
Kaimuki Community School For Adults - Honolulu, HI,
GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Kaimuki Community School For Adults

Job Titles Held:

  • Customer Service Representative
  • Assistant Store Manager
  • Cashier
  • Team Member

Degrees

  • Diploma
  • High School Diploma

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