Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Complaint resolution
Inbound Calling
New Product Information
Product Knowledge
Professional Telephone Voice
Flexible & Adaptable
Written Communication
Teamwork
Responsible
Relationship-Building
Collaboration
Good listening skills
MS Office
Work History
12/2020 to 01/2021
Customer Service RepresentativeCheck 'N Go – Broken Arrow, OK,
Documented and detailed calls and complaints using call center's CRM database.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
02/2019 to 12/2019
Assistant Store ManagerHome Depot – Milwaukee, WI,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100 % accuracy.
Reviewed and resolved differences between accounting information and cash drawer.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
11/2014 to 07/2018
CashierState Of Virginia – Scottsville, VA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
06/2008 to 08/2014
Team MemberMars – Chattanooga, TN,
Pursued learning opportunities to advance knowledge and take on leadership position.
Contributed to team success by completing jobs quickly and accurately.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Sought out ways to go above and beyond job requirements.
Maintained productive, efficient approach to all tasks.
Developed strong cooperative relationships with coworkers and managers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Education
Expected in
Diploma: Medical Administrative Assistant Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
Awarded Honor Roll
Coursework in Medical Terminology, Anatomy & Physiology and Medical Laws & Ethics
Expected in 05/2006
High School Diploma: Kaimuki Community School For Adults - Honolulu, HI, GPA:
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