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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Versatile professional adept at managing multiple projects and providing exceptional customer support. Experienced in serving as a liaison between management, clients and vendors. Maintain excellent written and oral communications skills and problem resolution.

Skill Highlights
  • Microsoft Word
  • Microsoft Excel
  • Customer service expert
  • Minute Taking
  • Type 55 WPM
  • Microsoft Outlook
  • Large cash/check deposits expert
  • Telecommunication skills
  • Adaptive team player
  • Active listening skills
Work Experience
Customer Service Representative03/2012 to 07/2014Northern Virginia Electric CooperativeWoodbridge, VA
  • Used multi-line phone system, accurately and complete messages and transferring of call appropriate voice mail
  • Schedule connections, disconnections and transfers of electrical service
  • General clerical duties including photocopying, fax and mailing
  • Utilize various computer applications such as MS Word, Excel, Outlook, Webcall, Speedpay, Daffron CIS, Kubra, Equifax, etc.
  • to respond to customer inquiries
  • Effective use of time management skills, by organizing, prioritizing and planning work
  • Handle heavy inbound call volume from members and providers in a consistent professional manner
  • Manage a variety of phone and e-mail task requests accurately and provide minimal turnaround response time.
  • Explain and respond to member questions concerning company products, services, and pricing
  • Address all customer complaints with regard to billing, individual plans, or services rendered
  • Check voice mail boxes assigned each morning
Customer Service Representative09/2010 to 02/2012Check Into CashWoodbridge, VA
  • Receive and count working cash at beginning and end of shift
  • Process cash withdrawals
  • Perform specialized tasks such as processing Money Orders, re-loadable Mastercards and Western Union transactions
  • Receive and verify loan payments and utility bill payments
  • Record all transactions promptly, accurately and in compliance with company procedures
  • Balance currency, cash and checks in cash drawer at end of each shift
  • Answer inquiries regarding ongoing and closed loans as well as attempt to resolve issues and problems with customer's accounts
  • Initiate and open new Lines of Credit and Vehicle Title Loans
  • Perform field-calls to past due loan customers Use multi-line phone system, accurately and complete messages and transferring of calls
  • Cash checks; verify endorsement, receive proper identification and ensure validity.
  • Identify counterfeit currency
  • General clerical duties including photocopying, fax and mailing
Part-Time Administrative Assistant05/2009 to 02/20123Divas Designs and Urban Xposure, LLCAccokeek, MD
  • Used multi-line phone system, accurately and complete messages and transferring of call appropriate voice mail
  • Utilize various computer applications such as MS Word, Excel, Outlook
  • General clerical duties including photocopying, fax and mailing
  • Maintain electronic and hard copy filing system
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails Utilize various computer applications such as MS Word, Excel, Outlook
  • Schedule and coordinate meetings, appointments and travel arrangements for President and CEO s
  • Prepare agendas for meetings and prepare schedules
  • Record, compile and distribute minutes of meetings
  • Open, sort and distribute incoming correspondence
  • Created purchase orders, invoice approval, entity and account designation and supervised the maintenance of office equipment and supplies, including copiers, fax machines, printers, postage machine, kitchen equipment, etc
  • Signed for special deliveries and maintained delivery log
  • Experience with operating various photo-copy machines and functionality for correlation, stapling and presentation preparation.
  • Managed appointments, reservations and itinerary schedules for CEOs
  • Experienced research coordinator, effectively using the Internet as a resource for office information
Customer Service Advocate10/2007 to 05/2008Healthways/WholeHealth NetworksSterling, VA
  • Handle heavy inbound call volume from members and providers in a consistent professional manner
  • Manage a variety of phone requests accurately and provide minimal turnaround response time
  • Explain and respond to member questions concerning company products, services, and pricing
  • Utilize various computer applications such as MS Word, Excel, Outlook
  • Provide practitioner referrals to members as requested.
  • Answer practitioner inquires and questions regarding plan specifics
  • Efficiently assess plan benefit complaints and accurately educate on appropriate claims and pre-authorization process.
  • Address all customer complaints with regard to billing, individual plans, or services rendered
  • Assist in resolution with any "in-network" discrepancies between practitioners and health insurance companies.
  • Thoroughly explain all credentialed AWHN specialty types to members as requested
  • Check voice mail boxes assigned each morning
  • Research and process claims tracers correspondence received
  • Enter claims for re-processing requests into adjustment log after analysis of claim and authorization if applicable
Education and Training
High School Diploma2008Ballou STAY High SchoolWashington, DC
Certificate: Office and Business Technology2008Potomac Job Corp CenterWashington, DC
In ProgressNorthern VA Community CollegeWoodbridge, VA

Continuing education in Social Science

Skills
Photoshop, Billing, Clerical, Computer applications, E-mail, Fax, Filing, Insurance, Inventory, Meetings, Excel, Office, Outlook, MS Word, Office equipment, Organizational Skills, Phone system, Copiers, Postage machine, Printers, Internet Research, Time management, Travel arrangements, Voice mail, Shipping and receiving, Careful and active listener, Strong public speaker, Multi-tasking, Creative Problem Solving, Critical Thinking, Active Learning, Data Entry
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Resume Overview

Companies Worked For:

  • Northern Virginia Electric Cooperative
  • Check Into Cash
  • 3Divas Designs and Urban Xposure, LLC
  • Healthways/WholeHealth Networks

School Attended

  • Ballou STAY High School
  • Potomac Job Corp Center
  • Northern VA Community College

Job Titles Held:

  • Customer Service Representative
  • Part-Time Administrative Assistant
  • Customer Service Advocate

Degrees

  • High School Diploma 2008
    Certificate : Office and Business Technology 2008
    In Progress

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