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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Personable and responsible cashier with 4+ years in retail and customer service. Solid team player with upbeat, positive attitude, and eagerness to learn. 

Highlights
  • Sharp problem solver
  • Excellent multi-tasker
  • Dependable
  • Strong work ethic
  • Detail-oriented
  • MS Office proficient
  • Strong communication skills
  • Ability to lift up to 80 lbs
Professional Experience
UPS Customer Center | Little Rock, AR Customer Service Representative 12/2016 - Current

Enthusiastic and driven Customer Service Representative responsible for releasing and shipping packages, as well as providing satisfactory customer service.

 

Other tasks would include:

  • Billing
  • Calling on Post Cards and correcting customer's adresses
  • Locating Same Day Will Calls and ensuring they are processed and delivered
  • Opening/Closing the Customer Center as well as performing end of day reports
  • Processing Next Day Air Early AM packages
  • Recording High Value packages 
  • Performing Package Car Audits


Other skills I possess would include:

  • Training in High Risk Control Systems 
  • Training in Operational Management Systems
  • Training in Hazmat procedures
Charlotte Russe | North Little Rock, AR Sales Associate / Cashier 05/2016 - 12/2016
Extroverted retail Sales Associate responsible for making sells and providing excellent customer service.
 
Other task would include:
  •  Maintained visually appealing and effective displays for the entire store.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Marked clearance products with updated price tags.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
Quiznos | Conway, AR Shift Leader / Key Holder 09/2014 - 07/2015

 Resourceful Key Holder experienced in accomplishing management-level tasks.

 

Other responsibilities include:

  • Assisted management with monthly inventory control and weekly stock ordering.
  • Quickly and efficiently processed payments and made accurate change.
  • Training new hires
  • Managing time slips
  • Recording the food's temperatures and ensuring other various safety guidelines 
  • Opening and closing the store which included counting the cash drawer and making bank deposits
Education and Training
University of Arkansas Pulaski Techincal College | | North Little Rock, AR, United States Associate of Science in Environmental Health 2018
  • Member of the President's List
  • Member of the Dean's List

 

3.5 GPA
North Little Rock High School | | North Little Rock, AR, USA High School Diploma 2016
  • Member of the HOSA (Future Health Professions) Club
  • CPR certified through American Heart Association
  • Completion of the prescribed competencies in Health Science Technology Education
  • 100+ hours of nurse assistant training
3.4 GPA
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Resume Overview

Companies Worked For:

  • UPS Customer Center
  • Charlotte Russe
  • Quiznos

School Attended

  • University of Arkansas Pulaski Techincal College
  • North Little Rock High School

Job Titles Held:

  • Customer Service Representative
  • Sales Associate / Cashier
  • Shift Leader / Key Holder

Degrees

  • Associate of Science in Environmental Health
    High School Diploma

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