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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 7 years of experience in quickly resolving all issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Effective customer service representative with 7 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Personable, friendly and solution-oriented customer service representative with over 7 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, in-out bound calls, time management and sales. Dedicated to customer loyalty and satisfaction.

Technologically-savvy customer service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Process optimization
  • Shipping and receiving understanding
  • Product organization
  • Inbound and outbound calling
  • Customer relations
  • High-energy attitude
  • In-store support
  • Sales expertise
  • Call center experience
  • Office equipment proficiency
  • Microsoft Office expertise
  • Retail sales customer service
Experience
Customer Service Representative, Cefco Convenience Stores, January 2017-September 2019Bossier City, LA
  • Documented conversations with customers track requests, problems and solutions.
  • Worked with customer service representative to develop customer service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Exceeded company productivity standards 50% on consistent basis, handling more than 75% of quota each day.
Caregiver, Assisted Family Services, November 2015-January 2017Shreveport , LA
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Cultivated amiable relationships with over 2 residents, resulting in strong overall patient happiness and emotional well-being.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Implemented group activities such as playing different games and having a movie day, activities, improving resident and staff engagement 100%
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Assisted over 6 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Fostered relationship with client, providing companionship and counseling.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Delivered high-quality, geriatric care to private client.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Transported patients to and from medical, dental and personal care appointments.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Customer Service Representative, Walmart Supercenter, November 2014-September 2015Shreveport , LA
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize different sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained 2 new employees each month in procedures and policies in order to maximize team performance.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered 10+ inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Worked with customer service representative to develop customer service improvement initiatives.
  • Exceeded company productivity standards on consistent basis, handling more than 60% of quota each day.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
High School DiplomaFair Park High School, , ShreveportLAMay 2013
  • 3.7 GPA
  • Honor Roll all semesters for the year of 2013
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Resume Overview

Companies Worked For:

  • Cefco Convenience Stores
  • Assisted Family Services
  • Walmart Supercenter

School Attended

  • Fair Park High School

Job Titles Held:

  • Customer Service Representative
  • Caregiver

Degrees

  • High School Diploma

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