SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
H
CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Project management abilities
  • Stockroom procedures
  • Customer relations
  • Business development understanding
  • Product organization
  • Promotional support
  • Adaptive team player
  • Inbound and outbound calling
  • Microsoft Office expertise
  • High-energy attitude
  • Data evaluation
  • Call center experience
  • System implementation
  • Retail sales customer service
  • Technologically savvy
  • Clerical support
  • Problem-solving abilities
  • Schedule mastery
  • Office equipment proficiency
  • Sales expertise
Experience
Customer Service Representative
Hazard, KYComcast/Feb 2019 to Jan 2020
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Cashier
Berea , KYRedi mart /Jun 2017 to Aug 2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Received payments for [Product or Service] and issued receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Office Manager
Richmond , KYInstalled Building Products Inc./Jul 2016 to Jun 2018
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Supervised [Number] legal assistants and offered assistance in [Task] to promote optimal productivity.
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Greeted visitors promptly and directed to correct locations.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Assistant Manager
Hazard, KYMaurices/Oct 2012 to Jul 2016
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Completed inventory audits to identify losses and project demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Education and Training
High School DiplomaPerry County Central High SchoolMay 2012Hazard, KY
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Comcast
  • Redi mart
  • Installed Building Products Inc.
  • Maurices

School Attended

  • Perry County Central High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Office Manager
  • Assistant Manager

Degrees

  • High School Diploma

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri