Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with years of experience working with Metro Pcs . Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking bringing years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Friendly with years of dedicated customer service experience. Dedicated to exceeding goals through effective communication skills and abilities. Expert in with training in services.

Skills
  • International sales support
  • Retail store support
  • Money handling abilities
  • Administrative support
  • Technical Support
  • Sales
  • Client Needs Assessment
  • Sales Goals
  • New Product Information
  • Visual Displays
Work History
04/2017 to 06/2018 Customer Service Representative Arrow Exterminators , Inc | Roebuck, SC,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Verified cash and credit payments daily.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
04/2016 to 04/2017 Utility Clerk and Cashier Harbor Retirement Associates | Beavercreek, OH,
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Verified cash and credit payments daily.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register to record all transactions accurately and efficiently.
09/2015 to 01/2016 Housekeeper Motel 6 Hotel | City, STATE,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Kept building entryway glass clean and polished for professional presentation.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises.
Education
Expected in 11/2021 No Degree | Medical Billing And Coding Careerstep, Online, GPA:
Expected in 05/2015 High School Diploma | Portola Butler High School, King City, CA, GPA:

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Resume Overview

School Attended

  • Careerstep
  • Portola Butler High School

Job Titles Held:

  • Customer Service Representative
  • Utility Clerk and Cashier
  • Housekeeper

Degrees

  • No Degree
  • High School Diploma

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