LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated clerk talented at processing high volumes of error-free transactions and meeting departmental goals. 3+ years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Clerical support
  • Verbal and writing communication
  • Professional and mature
  • Document editing
  • Scanning and copying
Experience
Customer Service Representative, 06/2021 to 08/2021
Ewing IrrigationWestfield, IN,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Shipping and Receiving Clerk, 02/2018 to 05/2021
SunsourceAustin, TX,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Directed junior staff in preparing outgoing and receiving incoming shipments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Prepared documentation to track and report on damaged or missing items.
  • Monitored merchandise received and shipped from facility in computer system.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Maintained inventory of shipping materials and supplies.
  • Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Produced daily reports on shipments, team performance and financial numbers.
  • Obtained required documentation to move cargo onward.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Maintained work areas in organized, safe and clean manner.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Documented damaged, inaccurate or missing products and reported to management.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Administered inbound shipping schedule to avoid congested receiving area and optimize receiving efficiency and delivery speed to customers.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Organized computer-based information to minimize errors.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Copied, scanned and filed documents to maintain office records.
  • Wrote, recorded and proofread business communications, documents and data.
Waitress, 10/2015 to 02/2016
Healthcare Services GroupSaint Paul, MN,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
Education and Training
High School Diploma: , Expected in 05/2017 to Clinton County High School - Albany, KY
GPA:

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Resume Overview

School Attended

  • Clinton County High School

Job Titles Held:

  • Customer Service Representative
  • Shipping and Receiving Clerk
  • Waitress

Degrees

  • High School Diploma

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