LiveCareer-Resume

customer service representative resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Multi-Line Phone Systems
  • Call Volume and Quality Metrics
  • Membership Inquiries and Renewals
Work History
Customer Service Representative, 12/2018 to Current
Ewing IrrigationTinton Falls, NJ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Answered average of number of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
Customer service, 01/2017 to 12/2018
Service PartnersCamarillo, CA,
  • Assist all Incoming calls regarding claim status, billing, membership, policies and documents.
  • Assist customer with filing claim forms and navigating our company website.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Customer service, 02/2017 to 04/2017
Service PartnersColonie, NY,
  • Product support provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information.
  • Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
  • Remotely install software or perform updates.
  • Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
  • Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Use software solutions and computer systems to accurately document and track client contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Consult with Senior Support Specialists as needed to respond appropriately to the client.
Customer Service Representative, 08/2016 to 02/2017
Ewing IrrigationTolleson, AZ,
  • service technical support Analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as you relate to the end user's service with Frontier's High-Speed Internet service.
  • Provide distinctive premier customer service and a "Customer First" experience to every customer.
  • Offer to all customers additional resources such as the Frontier Secure product set to all customers that call into the center.
  • Care and delight while providing solutions to customers, escalating only as needed, at an average of 20-30 inbound calls per eight-hour shift.
  • Followed up with customers about resolved issues and completed troubleshooting techniques and equipment set up to maintain high standards of customer service.
Sales representative, 06/2016 to 08/2016
Voya Financial Inc.Work@Home, RI,
  • Assist customers with phone bills, phone issues, questions and concerns.
  • Informed guest about deals, new products and promotions Handle all cash,credit and debit transactions.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Helped customers complete purchases, locate items and join reward programs.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Manager, 01/2014 to 06/2016
LingoaceSan Mateo, CA,
  • Assess the strengths and weaknesses of the sales team and manage the sales program accordingly Provide on-the-ground support for sales associates as they generate leads and close new deals Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them Develop and implement new sales initiatives, strategies and programs to capture key demographics Provide daily report of field sales success and communicate VOC data to superiors.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales manager, 08/2011 to 02/2014
LingoaceSan Francisco, CA,
  • Greeted customers and determined their needs and wants Discussed type, quality and number of merchandise required for purchase Recommended merchandise based on individual requirements Advised customers on utilization and care of merchandise Provided advice to clients regarding particular products or services Explained the use and advantage of merchandise to customers Answered customers inquiries and concerns Showed the live working of merchandise Trained employees on sales strategies Interviewed potential candidates for the company Handled all complaints and concerns.
Education
Bachelor Degree: business management, Expected in to South University - Savannah, GA
GPA:

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Resume Overview

School Attended

  • South University

Job Titles Held:

  • Customer Service Representative
  • Customer service
  • Customer service
  • Customer Service Representative
  • Sales representative
  • Sales Manager
  • Sales manager

Degrees

  • Bachelor Degree

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