customer service representative resume example with 20+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in alarm/tax industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive work comp coordinator with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Diligent customer service brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved tax and work issues which led to positive results
- Supervised team of 4 staff members at the Children's Heart Center
- Achieved positive results through effectively helping with physicians, attorneys, adjusters, nurse case managers
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Ewing Irrigation – Tacoma, WA
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Ewing Irrigation – Tigard, OR
Turbo tax-Intuit-Tax season-December 2020 thru May 2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Legacy – Charleston, SC
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Conducted research, gathered information from multiple sources and presented results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
The Children's Heart Center – City, STATE
- Transcribed sensitive documents with complete confidentiality.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Determined information to be included in reports.
- Returned dictated reports in printed or electronic form for physician's review, signature and corrections and for inclusion in patients' medical records.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Completed [task] to ensure compliance with relevant [type] regulations.
- Developed and maintained courteous and effective working relationships.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers in a friendly, efficient manner following outlined steps of service.
Jordan High School - Los Angeles, CA
- Member of Ladies Organization
- Continuing education in Medical Field
- Majored in Business Administration
- Class Rank: 3.8
Bryman Schools - Torrence, California
- Continuing education in Medical assistant
- Workers compensation-seminars, classes-over 21 years
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Resume Overview
School Attended
- Jordan High School
- Bryman Schools
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Workers' Compensation Coordinator
- Transcription Supervisor
Degrees
- High School Diploma
- Certificate of Medical Assistant
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