customer service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Member Service Representative offering 14 years of experience resolving account and service concerns for customers.

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Microsoft Exchange
  • Regulatory Compliance
  • Excellent Attention to Detail
  • LiveChat Messaging
Work History
12/2020 to Current
Customer Service Representative Ewing Irrigation Sterling, VA,
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
09/2017 to 11/2020
Collection/Lease Maturity Advisor Nissan Motor Acceptance City, STATE,
  • Accepted and processed account payments.
  • Increased customer satisfaction by resolving past due lease account issues.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Counseled debtors on payment options and arranged installment agreements.
  • Recorded all information regarding financial status of customers.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Processed payments and contracts on accounts.
  • Used skip tracing and other techniques to locate debtors.
06/2015 to 08/2017
Customer Service/Order Processor Cheaper Than Dirt City, STATE,
  • Managed 80+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Offered basic technical support for clients on wide range of company products.
  • Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Answered customer questions about product availability and shipment times.
Expected in 10/1999 to to
College of Lake County - Grayslake, IL

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Resume Overview

School Attended

  • College of Lake County

Job Titles Held:

  • Customer Service Representative
  • Collection/Lease Maturity Advisor
  • Customer Service/Order Processor


  • GED

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