LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Skills
  • Calm and Professional Under Pressure
  • Report Creation
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • De-escalation Techniques
  • 50 wpm Typing Speed
  • Customer Service
  • Call Documentation
  • Customer Relations
  • Call Center Operations/Sales
  • Credit Card Payment Processing
  • Troubleshooting and Diagnostics
  • Software Installation
  • Computer Configurations
  • Effective Customer Upselling
  • Friendly, Positive Attitude
  • Report Generation
  • Contract Negotiation Expertise
Experience
Customer Service Representative, 08/2021 to Current
JubitzVancouver, , Philippines
  • Handle 50+ calls daily, with duties including signing up customers, receiving customer data, handling irate customers, presenting relevant product information, and canceling service.
  • responsible for updating the status of dispatchers handling confidential documents and sending them to dispatch for transporting them to the on-site/off-site shredding facility for destruction. oversees and performs the destruction of confidential documents.
  • analyzing and resolving customer inquiries for missed pickups, calculating ETAs, and scheduling their next pickups, updating driver check calls in the dispatch/customer service system.
  • well-organized and proficient at multitasking and prioritizing. detail-oriented, accurate, and focused. highly effective communication skills, both verbal and written. outstanding customer service aptitude. written. Outstanding customer service aptitude
  • responsible for examining financial transactions at an organization. They calculate, administer, verify, update, and process disputes over invoice payments to ensure customers are charged the right amount.
  • Developed key customer relationships to increase sales.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Monitored customer order process and addressed customer issues.
Busboy/server, 11/2019 to 02/2020
Benchmark HospitalityThe Woodlands, , Philippines
  • Set tables with clean linens, condiments, or other supplies. Clean up spilled food or drink or broken dishes and remove empty bottles and trash. Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Wiped down and cleaned chairs, booths and highchairs.
Housekeeping Attendant, 11/2017 to 01/2020
Revolution FoodsLynn, , Philippines
  • General cleaning of a building and keeping it maintained and in good condition. This can include vacuuming, mopping, sanitizing restrooms, taking out trash and recycling, washing and cleaning windows and mirrors Buffing floors using a buffer machine mirror finish.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Dishwasher, 01/2015 to 01/2016
JOLLIBEE SM OLONGAPOCity, , Philippines
  • Washes all wares including pots, pans, flatware, and glasses, by hand or using dishwashers. Correctly places and stores clean equipment, dishes, and utensils in assigned storage areas. Stocks of serving stations, cupboards, refrigerators, and other assigned areas with necessary dishes and utensil.
  • Replaced clean utensils in storage bins for easy access.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
Education and Training
: Computer Science, Expected in 01/2015 to ● Asian Institute of Computer Studies(AICS) - Olongapo CIty,
GPA:

DEVICE MANAGEMENT USES IN OPERATING SYSTEM: held in Asian Institute of Computer Studies 23 Day of October 2013 at AICS Olongapo.

GED: , Expected in to ● Sta. Rita Brgy Computer Learning Center (CLC) - Olongapo City,
GPA:

MICROSOFT OFFICE PRODUCTIVITY TOOLS:

(MS WORD, MS EXCEL, MS POWERPOINT)

Under TESDA Given this 7th day of February 2015

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Resume Overview

School Attended

  • ● Asian Institute of Computer Studies(AICS)
  • ● Sta. Rita Brgy Computer Learning Center (CLC)

Job Titles Held:

  • Customer Service Representative
  • Busboy/server
  • Housekeeping Attendant
  • Dishwasher

Degrees

  • GED

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