LiveCareer-Resume

customer service representative resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Accomplished Bartender with several years experience in beverage service and wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments.
  • Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.

Friendly and efficient Customer Service Represenative devoted to maximizing customer satisfaction with exceptional service and support, with over 5 years experience. Kowledgeable regarding manufacturing standards with strong skill in retaining product and service information to provide effective issue resolution. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Skills
  • Product organization
  • Clerical support
  • Stockroom procedures
  • Schedule mastery
  • Project management abilities
  • Microsoft Office expertise
  • Process optimization
  • Technologically savvy
  • Inbound and Outbound Calling
  • Quality control
  • System implementation
  • Problem-solving abilities
  • Freight operations
  • Adaptive team player
  • Store maintenance
  • Conflict mediation
  • Office equipment proficiency
  • High-energy attitude
  • Sales expertise
  • Retail sales customer service
  • Materials transport
  • Quality assurance controls
  • Customer relations
  • Route management
  • Manufacturing/Abrasives regulations knowledge
Experience
09/2020 to Current Customer Service Representative Rentokil Initial | Dover, DE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Worked with supervisor to develop customer service improvement initiatives.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
03/2015 to 06/2020 Customer Service Representative Rentokil Initial | Dubois, WY,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with supervisor to develop customer service improvement initiatives.
  • Exceeded company productivity standards on consistent basis.
03/2010 to 03/2015 Senior Bartender TGI Fridays | City, STATE,
  • Monitored patron alcohol consumption to encourage safety.
  • Prepared specialty drinks to support servers.
  • Balanced daily registers and generated sales reports for management.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured, mixed and blended pre-mixes for expected daily cocktail needs.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Education and Training
Expected in to to | Basic Studies York Technical College, Rock Hill, SC GPA:
Expected in 06/2002 to to High School Diploma | Fort Mill High School, Fort Mill, SC GPA:

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Resume Overview

School Attended

  • York Technical College
  • Fort Mill High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Senior Bartender

Degrees

  • Some College (No Degree)
  • High School Diploma

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