customer service representative resume example with 2 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. I learn at a fast pace, am looking to grow. I am very organized and detail oriented. Great communication skills.

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Sales expertise
  • Report preparation
  • International sales support
  • Credit card processing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Training development aptitude
  • Multi-line phone talent
  • Good listening skills
  • Administrative support
  • Meal Planning and Preparation
  • First Aid and Safety
  • State Regulations Knowledge
  • Progress documentation
  • Community integration
  • Care Plan Assessment
  • Indirect Patient Care
  • Direct Patient Care
  • Flexible schedule and availability
  • Patient Management
  • Verbal and written communication skills
  • Medication Administration
  • Patient care
  • Educational support
  • Social integration
  • Infant, toddler and preschool curricula
  • Meal planning and preparation
  • Schedule creation and maintenance
  • Tutoring
  • Food Preparation
  • Cleaning
  • Meal Planning
  • Bathing
  • Patient Bathing
  • Educational Games
  • Activity Planning
  • Housekeeping
  • Reliable transportation
  • Childcare
  • Excellent driving record
  • Order fulfillment
  • Strategic Sales Knowledge
  • Complaint Resolution
Work History
06/2020 to Current Customer Service Representative Ewing Irrigation | Ronkonkoma, NY,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
11/2019 to 04/2020 Caregiver Oakmont Management Group | Agoura Hills, CA,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
03/2019 to 11/2019 Family Nanny Care.Com Inc. | City, STATE,
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with [Task].
Expected in 05/2014 to to High School Diploma | Montgomery Central High School, Cunningham, TN GPA:
Expected in to to No Degree | Medical Assisting Miller-Motte Technical College - Clarksville, Clarksville, TN GPA:
Expected in to to No Degree | Nursing Grayson College, Denison, TX GPA:

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Resume Overview

School Attended

  • Montgomery Central High School
  • Miller-Motte Technical College - Clarksville
  • Grayson College

Job Titles Held:

  • Customer Service Representative
  • Caregiver
  • Family Nanny


  • High School Diploma
  • No Degree
  • No Degree

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