customer service representative resume example

.

• Delivered positive customer experiences by implementing effective quality assurance practices.
• Processed general ledger tickets for expenses and fee income.
• Put together and executed loan documents.
• Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
• Presented performance and productivity reports to supervisors.
• Addressed customer concerns with suitable solutions.
• Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Enforced federal, state, local and company rules for safety and operations.
• Responded to information requests from superiors, providing specific documentation.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Modified, opened and closed customer accounts.
• Completed documentation for new accounts in alignment with bank policies and procedures.
• Supported and managed promotional activities to increase bank exposure and reputation in local community.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Researched and resolved open items and deposit issues.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Completed daily cash balancing and operated ATMs.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Assisted members in managing online services and achieving daily banking needs.
• Cashed checks and paid out money after verifying correct signatures.
• Issued and redeemed money orders, cashier checks and traveler's checks.
• Updated databases with new and modified customer data.
• Prevented key account losses by researching discrepancies and correcting problems.

• Trained employees on additional job positions to maintain coverage of roles.
• Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues.
• Greeted clients, showed to tanning facilities and educated on usage.
• Scheduled client appointments by phone and through email.
• Updated computer databases with client and inventory data.
• Used cash registers to handle cash and credit card transactions, money and receipts.
• Cleaned and sanitized tanning beds and rooms.
• Maintained knowledge of current sales, promotions and policies and answered customer questions.
• Submitted reports to and reviewed reports with supervisor.

• Collected payments and provided accurate change.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanor during high-volume periods and special events.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Memorized official and off-menu coffee and tea preparations.
• Stocked customer service stations with paper products or beverage preparation items.
• Created complex, hand-crafted beverages based upon customer preferences.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Greeted guests with pleasant smile and superior customer service.