customer service representative resume example with 2+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Hello, my name is Jessica Claire. I love working with others; whether it be over the phone or in person. I have just recently been relieved from my normal office job due to various factors regarding the recent global pandemic and was going to apply for rehire once quarantine had ended. However, I currently have a loan out and am in need of a source of income sooner than when our offices would be reopening, so I am branching out elsewhere. I have roughly three years of customer service experience; in-person, over the phone and as a live chat agent. I can type (at best) 90 WPM. I have been working with computers since elementary school which sequentially made them one of my proudest passions. I am very adaptive and am able to utilize prior common knowledge to work-related situations if said situations pertain to standard customer service guidelines. I am very attentive and will make note of all instruction upon training. I am well-versed in order-placing, customer data records and a vast multitude of miscellaneous software. I am 20 years old & currently living in the state of Michigan (Upper Peninsula); and would be more than willing to work with your team based on the job description that I had read. I have a mobile device, laptop, and home computer for working from home during this time and on. I can provide system and network specifications accordingly if need be. Along with the previous statement, my applicant information would also apply; whether it be through e-mail or the postal service. Thank you for your time. I can be reached easily via e-mail at: 'resumesample@example.com', or via phone ([XXX] XXX-XXX). I would be happy to provide any further mandatory information for the employer when the time comes. Thank you for your time; I look forward to working with your team!
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Rentokil Initial – Duluth, MN,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize clothing sales.
- Assisted approximately 10 customers each hour with product, sales, and miscellaneous company questions.
- Worked with managers to develop service improvement initiatives.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Interviewed customers regarding corporate-level issues and reported feedback to management team.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Exceeded company productivity standards by 14% on consistent basis, handling more than 14.89% of quota each day.
- Answered 35+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Addressed 100+ website inquiries per day while being listed as a live chat agent.
Vail Resorts – Keystone, CO,
- Collaborated closely with stakeholders, including editorial and management staff, to meet tight deadlines.
- Reviewed customer files and checked for missing graphics, fonts and other details.
- Assessed digital customer files against supplied hard copy to identify and resolve any discrepancies.
- Prepared artwork for offset printing using various technologies, including Adobe Photoshop and Illustrator.
- Identified methods to improve processes and addressed ideas and implementation plans with the Executive Editor.
- Handled troubleshooting tasks regarding all prepress equipment to resolve issues quickly and avoid downtime.
- Verified proper saving of all artwork within designated file structure on company servers.
- Collaborated with others to discuss new advertising opportunities.
- Learned various new software and formats to support office needs.
- Improved operations by working with team members and customers to find workable solutions.
- Completed multiple pages resulting in the completed newspaper.
- Handled all delegated tasks, including event coordinating/advertising and various, atypical ad assignments.
- Created agendas and communication materials for team meetings.
- Achieved cost-savings by developing functional solutions to dimension and ad placement-related problems.
- Utilized Adobe and various software to compile data gathered from various sources.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported the managerial and editorial department by compiling paperwork and taking detailed meeting minutes.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated in development of fabricating and publishing procedures.
Dierbergs – Creve Coeur, MO,
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Processed order transactions, including debit and cash operations.
- Resolved customer complaints and fostered customer retention and loyalty.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Delivered updated and accurate information in response to guest inquiries.
- Reviewed daily sales transactions and analyzed for errors.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Achieved cost-savings by developing functional solutions to equipment storage and allocation problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated proper equipment allocation knowledge with all skiing and various snow sport equipment.
- Delivered merchandise and culinary services to customer locations.
- Supported accounting department by compiling paperwork and taking detailed meeting minutes.
- Handled all delegated tasks, including providing various services for customers outside my designated work station and miscellaneous duties not necessarily pertaining to my line of work.
- Created agendas and communication materials for team meetings.
Angeli Foods – City, STATE,
- Updated signage to reflect current prices and help promote target merchandise.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Helped customers complete purchases, including processing payments and bagging items.
- Assisted customers based on currently available product, promotional and policy information.
- Greeted customers and provided immediate and courteous service at all times.
- Loaded and unloaded frozen and perishable food delivery trucks or vans to maintain store's inventory.
- Rotated stock to maintain freshness and promote customer purchase.
- Checked prices and found requested products in the store for customers.
- Removed outdated and overripe items from stock to eliminate health risks.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Used loading carts and mechanical dolly equipment to pull items from stock and add to store shelves and bins.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Participated in year-end inventory and cycle counts including shelved stock and currently applicable stock.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assessed floor displays to determine which merchandise required restocking.
- Ensured that the work environment was kept safe, neat and clean at all times.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Collaborated with multiple departments to provide quality control by inspecting, counting and checking merchandise.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
- Used labor-inducing and mechanical equipment to load, unload and move heavy products.
- Operated different grocery store equipment including balers, power jacks and slicing machines.
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
- Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the "first in, first out" rule.
- Cleaned shelves and restocked with new inventory when products were running low.
- Assisted with identifying and implementing creative and optimal marketing techniques to drive sales and deliveries.
- Frequently communicated with vendors to determine backorder availability and future inventory.
- Photoshop is a cinch regarding effort. I know all tools and menus like the back of my hand.
- Adobe Premiere and After Effects (Video Editing Software) is also in the same realm of ability, just not at the exact same proficiency level I am able to use Photoshop.
- I am well versed in data recording as I have used multiple platforms in this field (e.g. ORACLE) in the past.
- I have taken countless orders for customers both over the counter and online; nearly parallel in count.
- I am very brief in conversation and allocate the appropriate time to provide corporate/customer satisfaction for the situation at hand.
- Flexible and will work in tandem with varying schedules if need be.
- Friendly with a clean conscious & balanced morality scale.
- Whether the task be a collaboration or a solo project, I am able to work proficiently.
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Resume Overview
School Attended
- West Iron County High School
Job Titles Held:
- Customer Service Representative
- Typesetter
- Rental Associate
- Produce Clerk
Degrees
- High School Diploma
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