customer service representative resume example with 12+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
I want a family to grow with not a company . I want to retire with a family . I want to open doors and continue to grow
Skills
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Experience
09/2018 to 02/2020
Customer Service Representative Cvs Health – Napa, CA,
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
01/2015 to 09/2018
Press Operator Hendrickson International – Kendallville, IN,
- Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
- Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation.
- Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.
- Properly handled hazardous waste materials to uphold safety regulations.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
- Performed preventative and regular maintenance on printing press machines and auxiliary equipment.
- Moved controls and levers to start and stop printing press machines and manually set and adjusted speed, temperature, and ink flow.
- Kept machines running at peak efficiency to meet demanding production targets.
- Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
01/2008 to 02/2015
Home Health Aide Good Shepherd Hospice – Rockville Centre, NY,
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored client's well-being, safety and comfort under direction of physician.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Assisted patients with such tasks as [Task] and [Task] each [Timeframe] to alleviate burden on family members.
- Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
- Prepared high-quality nutritious meals for patients with [Type] and [Type] conditions to promote better overall health and improve eating habits.
- Planned optimal meals based on established nutritional plans.
- Documented client progress in charts and logbooks.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Monitored and reported clients' progress.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Facilitated best care by developing strong and trusting rapport with patient.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
- Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Administered necessary medications as directed by care plan.
- Furnished personal care to clients within private home settings and championed patient independence and well-being.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
Education and Training
: Medical Insurance Billing
Vista Adult School - Vista, CA
Vista Adult School - Vista, CA
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Resume Overview
School Attended
- Vista Adult School
Job Titles Held:
- Customer Service Representative
- Press Operator
- Home Health Aide
Degrees
- Some College (No Degree)
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