customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly with many years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Cash Register Operations
Work History
Customer Service Representative, 02/2020 to 04/2020
KeproGreen River, WY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to their wants and needs.
  • Keeping shelves well stocked while maintaining a safe work environment for both employees and customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Account Manager, 11/1999 to 01/2019
App AnnieRexburg, ID,
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Originated new business transactions by incorporating expertise and value propositions.
  • Effectively managed multiple accounts throughout the United States, Mexico and Canada concurrently to increase company revenue.
  • Maintained inventory.
  • Maintained customer relations through personal contact, attending trade shows and providing the upmost customer service they deserve.
  • Excelled in a high volume of annual sales, $4 million plus.
Sales Associate, 06/1994 to 10/1999
Basic American FoodsCity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder, pallet jack and forklift.

Journeyman Clerk, 03/1983 to 04/1991
Foodland MarketsCity, State,
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Retrieved items for customers and verified prices.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
Bachelor of Science: Criminology, Expected in 06/1994 to Fresno State University - Fresno, CA,
Associate of Arts: General Studies, Expected in 09/1991 to Fresno City College - Fresno, CA
High School Diploma: , Expected in 06/1989 to Bullard High School - Fresno, CA

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Resume Overview

School Attended

  • Fresno State University
  • Fresno City College
  • Bullard High School

Job Titles Held:

  • Customer Service Representative
  • Senior Account Manager
  • Sales Associate
  • Journeyman Clerk


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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