LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Skills
  • Report Creation
  • Credit Card Payment Processing
  • Report Generation
  • Transaction Processing
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Customer Service
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
Education and Training
Georgia State University Atlanta, GA Expected in 06/2014 Associate of Science : Accounting Technology And Bookkeeping - GPA :
Experience
Domino's Pizza - Customer Service Representative
Greenville, WI, 10/2020 - 03/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Organized client contracts, records and reports to strengthen traceability.
The Tides Inn - Retail Sales Associate
Irvington, VA, 07/2017 - 09/2020
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Managed cash register operations using POS system and processed sales and returns.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Under Armour, Inc. - Store Associate
Wayne, NJ, 06/2013 - 06/2016
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Answered telephone to give callers store information and look up order details.
  • Monitored dressing rooms and removed unwanted garments for return to sales floor.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Improved customer service feedback scores through outstanding service.
  • Trained new staff to assist customers using excellent product knowledge.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Customer Service Representative
  • Retail Sales Associate
  • Store Associate

Degrees

  • Associate of Science

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