LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in industry. Well-organized, quick learner committed to high volume, hectic work environments, but delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Esthetician professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Seasoned Secretary with solid [Number]-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Responsible [Job Title] accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation.

Driven Office Automation Clerk proudly offering [Number] years of [Area of expertise] and [Area of expertise] proficiencies to new [Industry] team. Solid understanding of all front office duties with superb oral and written communication talents. Expertise in use of [Software] and [Software] with typing speed of [Number] WPM.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Hardworking [Job Title] offering familiarity with [Software] and [Software]. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Detail-oriented worker dedicated to best-in-class organization, productivity and office management. Knowledgeable about [Type] offices and [Software], with great [Skill] skills. Proven history of enhancing office settings with personality, modernized systems and [Area of expertise] understanding.

Diligent Office Automation Clerk possessing [Number] years of hands-on experience in performing front office duties, including [Task] and [Task]. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars and scheduling meetings.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Well-versed in [Software] and experienced delivering high level of support.

Multitasking Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing, issue resolution and [Skill]. Considered valuable administrative asset to organization.

Gifted program support professional with [Number] years of experience collaborating with program leaders to accomplish [Result]. Skilled at assisting with daily activities as well as [Action] to propel program growth. Superb prioritization skills in fast-paced workplace.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Go-getting Office Automation Clerk eager to secure [Job Title] role in [Type] industry. Talented at computing data and performing various typing duties, including [Task] and [Task]. Adept at preparing correspondence, memoranda and reports in both draft and final form. Hands-on experience using office automation equipment such as [Type] and [Type].

Skills
  • Meticulous Attention to Detail
  • Document and File Management
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Task Prioritization
  • Ease with Computers and Technology
  • Strong Organizational Skills
  • Fast Learner
  • Meeting Note Taking
  • Clear Communication
  • Employee Communications
  • Reception Duties
  • Highly Efficient and Productive
  • Problem Solving
  • Visitor Relations
  • Document Sorting
  • Prioritization and time management
  • Filing experience
  • Database management
  • Check processing
  • Editing and proofreading
  • Sales plan implementation
  • Invoicing and billing
  • Back office operations
  • Employee training and development
  • Schedule management
  • Issue response and resolution
  • Legal documentation and reporting
  • Professional networking
  • Multi-line phone systems
  • Data entry documentation
  • Document retrieval
  • Credit card payment processing
  • Microsoft Office expertise
  • Clerical support
  • Conflict mediation
  • Store maintenance
  • Quality control
  • Business development understanding
  • Courteous demeanor
  • Adaptive team player
  • Promotional support
  • In-store support
  • High-energy attitude
  • Sales expertise
  • Retail sales customer service
  • Problem-solving abilities
Experience
Customer Service Representative , 11/2014 - 04/2022
Munich Re Chicago, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided ongoing guest service.
Body Lyft, 02/2022 - 03/2022
Body Lyft City, STATE,
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed over 40 facials, chemical peels and waxing procedures per week.
  • Developed individualized, therapeutic skin care programs.
  • Discussed procedures and treatment options with clients.
  • Carried out product inventory checks, charting and consultations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Embarque Wellness, 10/2020 - 05/2021
Channa Sweet City, STATE,
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Carried out product inventory checks, charting and consultations.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Discussed procedures and treatment options with clients.
  • Assisted manager with daily spa operations.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Developed individualized, therapeutic skin care programs.
  • Performed over 30 facials, chemical peels and waxing procedures per week.
  • Suggested appropriate therapy based on current health of client.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Handled busy schedules and stayed on top of key deadlines.
Kennel Staff Assistant, 02/2017 - 02/2018
Animal Welfare League City, STATE,
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Managed facility laundry, cleaning and restocking.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Worked with more than 200+ animals each day to provide skilled bathing and grooming services.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education and Training
Licensed Esthetician: Esthetics, Expected in 04/2018
-
Christina And Company Education Center - Lafayette, Indiana,
GPA:
Status -
High School Diploma: , Expected in 02/2008
-
Homeschool - Crawfordsville, IN,
GPA:
Status -

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Resume Overview

School Attended

  • Christina And Company Education Center
  • Homeschool

Job Titles Held:

  • Customer Service Representative
  • Body Lyft
  • Embarque Wellness
  • Kennel Staff Assistant

Degrees

  • Licensed Esthetician
  • High School Diploma

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