customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Career Objective: Great attention to detail skills, with a solid background of excellent customer service. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Obtains proficient knowledge and is able to utilize programs such as Microsoft Office; Word, Power Point, Photoshop, World Wide Web, Xerox, Printing, Scanning and Medical Literature Searches, ASD & more. Utilizing dynamic skills with team leadership will secure a position with an organization that offers the potential growth to enhance professional skills. Possesses the ability to learn new areas of responsibility and willing to take on new challenges

  • CRM
  • Account management
  • Administrative support
  • Medical terminology knowledge
  • POS systems expert
  • Technical Support
  • Creative problem solving
  • Multi-line phone talent
  • Inbound and Outbound Calling
  • Sales expertise
  • Complaint resolution
  • Money handling abilities
  • Strategic sales knowledge
Work History
Customer Service Representative, 07/2020 to Current
Bellows Plumbing, Heating And AirSanta Cruz, CA,
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved over 200+ customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed customer account discrepancies and concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Processed debit and credit card and electronic check payments.
  • Exceeded 200+ outbound & inbound calls each day
Shift Supervisor/Security Officer, 07/2020 to 07/2021
Sealed Air CorporationStreetsboro, OH,
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Documented daily production and materials usage in daliy log to track data.
  • Developed job assignments for over 400+ officers, planned production schedules and strengthened organization of task flows.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Responded to and resolved customer questions and concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
Operator, 04/2017 to 06/2019
Diamond Transportation ServiceCity, STATE,
  • Loading and unloading of passengers on/off vehicles.
  • Transporting of passengers that are persons with Disabilities .
  • Four-point securement of wheelchairs and scooters.
  • Escorting passengers from vehicle to/from first portal of their locations.
  • Able to read map and have strong knowledge of Washington Metropolitan area.
  • Possess excellent communication and decision-making skills.
  • Excellent attendance record.
  • Excellent verbal and written communications skills.
  • Operate on-board mobile data terminals.
  • Conducted inspection of in-process or finished product
  • Utilized blueprints and schematics to position machinery and meet product specifications
  • Performed inspections and routine maintenance on equipment
  • Worked outside in all weather conditions
High School Diploma: Education, Expected in 2008 to New Summit - Jackson, Mississipi

CNA License

CPR Certification

Patient Care / Mental Health & Behavioral Certification


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Resume Overview

School Attended

  • New Summit

Job Titles Held:

  • Customer Service Representative
  • Shift Supervisor/Security Officer
  • Operator


  • High School Diploma

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