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customer service representative resume example with 2 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I'm a person you can count on and also ambitious. Always looking for new goals to reach and also pursue. Hard worker and self driven. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated and Dedeicated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Skills
  • Customer service, Computer skills, Communication skills, Time management, Computer literacy, Microsoft word, Microsoft
  • Office, Food service, Front desk, Guest services, Hospitality, English, Cash handling, Supervising experience, Cashiering,
  • Typing, Sales, Analysis skills, Writing skills, Windows, Physical examinations, Documentation review, Microsoft excel
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Cash Register Operations
  • Credit Card Payment Processing
  • Call Transfers
  • Customer Service and Assistance
  • Sales and Upselling
  • Directing Calls
  • Critical Thinking
  • First-Tier Technical Support
  • Answering Emails
  • Patient and Empathetic
  • Computer Proficiency
  • Policy and Procedure Adherence
  • Membership Inquiries and Renewals
  • Establishing and Maintaining Customer Relationships
  • Billing Adjustments and Refunds
  • Excellent Attention to Detail
  • Call Volume and Quality Metrics
Work History
12/2021 to 07/2022 Customer Service Representative Sutherland | Chicago, IL,
  • Bill pay customer service team work fast pace environment
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Tablets.
08/2020 to 12/2020 Team Member Life Time Fitness | Summerlin, NV,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Operated material moving equipment to move heavy loads and maintain production levels.
06/2019 to 07/2020 Team associate Mcdonald's | Eureka, MO,
  • Customer Service
  • Bill-Pay
  • Self-Checkout Host
  • Cash Handling and dropping of tiels smooth in and out process heloing customers
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
Education
Expected in 06/2019 to to Diploma | South Florence High School, Florence, SC GPA:

GPA: 3.0

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Resume Overview

School Attended

  • South Florence High School

Job Titles Held:

  • Customer Service Representative
  • Team Member
  • Team associate

Degrees

  • Diploma

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