customer service representative resume example

• Inbound calls offering customer support related to anything that was seen or heard on T.V. Radio. Magazine, News Paper concerning product, service or information for client. Support given by way of phone and computer. Read verbatim information, take in and apply accurate information. Calmly attempt to resolve and de-escalate any issues or refer to supervisor when necessary and appropriate.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Offered advice and assistance to customers, paying attention to special needs or wants
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Responded to customer requests for products, services and company information
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Educated customers about billing, payment processing and support policies and procedures
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Maintained up-to-date knowledge of product and service changes

I worked for National Railroad Passenger Corporation that provided transportation from state to state, where assisted passengers on and off at there destinations and made sure they were provided for during their travels. I worked with the railroad until I retired.

• Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs
• Improved passenger comfort by distributing pillows and other items and managing noise environment
• Responded to transportation questions and requests for information from children and parents
• Explained rules to passengers and helped correctly transfer between lines
• Provided customers with information on routes, timetables or concourses
• Optimized seating arrangements based on changing circumstances and passenger makeup
• Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members
• Kept close eye on passenger behavior and watched for injuries, illnesses and disputes
• Provided boarding assistance to elderly, sick or injured people