customer service representative resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Personable Member Service Representative offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Creative problem solving
  • Medical terminology knowledge
  • Administrative support
  • Training development aptitude
  • Excellent customer service
  • Client Needs Assessment
  • Insurance Knowledge
  • Product Sales
Work History
09/2021 to Current
Customer Service Representative Two Men And A Truck Northbrook, IL,
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered prompt service to prioritize customer needs.
  • Provided ongoing guest service.
11/2012 to 08/2021
Customer Service Representative Two Men And A Truck Austin, TX,

  • Utilized clear communication to educate facility staff in the care and use of disposable medical products and equipment as necessary.
  • Built and maintained effective working relationships with facility staff.
  • Assisted in maintaining patient files as specified in company policies.
  • Used data entry to process all orders in a timely and accurate manner.
  • Thoroughly documented all information necessary to ensure reimbursement for appropriate equipment, products, and services.
  • Coordinated prompt delivery of product with Store/Delivery Managers.
  • Applied knowledge of State and Federal regulations.
  • Excellent skills as a Mastectomy and Compression Fitter.
  • Performed assessments and measurements to determine appropriate products for the patient.
  • Instructed client in proper use, maintenance, and cleaning of products..
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
07/2008 to 11/2012
Assistant Manager Compass Group Usa Inc Augusta, GA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Assisted [Job title] with operations optimization and daily coordination for $[Amount] per year [Type] business.
  • Implemented employee safety initiative with [Number]% injury rate for over [Number] years.
  • Used [Software] and [Software] to analyze production data, guaranteeing efficient production of defect-free products.
04/2006 to 12/2008
Juvenile Officer or Other Name Name The Company City, STATE,
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Expected in to to
Master of Arts: Counseling and Human Resource Development
South Dakota State University - Sioux Falls, SD,
Expected in to to
Bachelor of Arts: Journalism, Advertising/Public Relations, Sociology
South Dakota State University - Sioux Falls, SD,
Expected in to to
National Career Readiness Certificate Platinum level:
Need Name of School - Where It's Located,


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Resume Overview

School Attended

  • South Dakota State University
  • South Dakota State University
  • Need Name of School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Assistant Manager
  • Juvenile Officer or Other Name


  • Master of Arts
  • Bachelor of Arts
  • National Career Readiness Certificate Platinum level

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