LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offers [Number] years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic Client Service Representative with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing [Number] years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Calm [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in [Language] and [Language].

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths in [Skill] and knowledge of [Area of expertise].

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage [Number] years of [Area of expertise] and [Area of expertise] related experience to boost call center performance figures.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings [Number] years of experience supporting [Product or Service]. Provides consistent attainment of deadlines and [Number]% customer retention rating.

Versatile [Job Title] skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over [Number] years of experience working in [Type] retail settings.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Grew [Type] revenue [Number]% through effective customer service, sales and communication skills. Enhanced customer satisfaction with diligent attention to personal needs and knowledgeable support. Trained in [Type] and [Type] requirements.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Call Center Operations
  • Technologically savvy
  • Promotional support
  • Stockroom procedures
  • Shipping and receiving understanding
  • Process optimization
  • Quality assurance controls
  • Transportation solution development
  • Materials transport
  • Inbound and Outbound Calling
  • Retail sales customer service
  • Conflict mediation
  • System implementation
  • Courteous demeanor
  • Data evaluation
  • Microsoft Office expertise
  • Route management
  • Adaptive team player
  • [Industry] regulations knowledge
  • Freight operations
  • Office equipment proficiency
Experience
Customer Service Representative, 10/2018 to 11/2019
Two Men And A TruckWilmington, NC,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
Construction Worker, 09/2017 to 06/2018
Md Construction LlcWinter Haven, FL,
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Notified supervisors of faulty operations and defective materials.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
  • Coordinated communication between equipment operators via two-way radios and hand signals.
  • Logged inventory of materials to maintain access to supplies.
  • Provided industry insight to coworkers to assist work completion.
  • Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
  • Utilized electrical, plumbing and HVAC knowledge to support maintain project timeline adherence.
  • Assisted project planning by using laser measuring equipment and marking paint for project element placement.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Customer Service Representative, 12/2015 to 11/2016
Two Men And A TruckWinston Salem, NC,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with [Job title] to develop customer service improvement initiatives.
Customer Service Representative, 07/2015 to 10/2016
Two Men And A TruckLansing, MI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Security Guard, 07/2013 to 12/2014
Weis Markets, Inc.Clarks Summit, PA,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Monitored access control systems and key code records for suspicious activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Managed employee access, security roles and permissions.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Detected and reported unauthorized personnel and activities.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Implemented new security protocols to prohibit trespassing and increase safety.
Education and Training
High School Diploma: , Expected in 05/2012 to Penn Foster Career School - Scranton, PA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Customer Service Representative
  • Construction Worker
  • Customer Service Representative
  • Customer Service Representative
  • Security Guard

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: