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customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills
  • English and French Fluency
  • 45 wpm Typing Speed
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Positive Personality
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Microsoft Office
  • Problem-Solving Abilities
  • Adaptive Team Player
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Project Management Abilities
  • Customer Service
  • Customer Account Management
  • Courteous Demeanor
  • Conflict Mediation
  • Call Center Operations
  • Data Entry
Experience
Customer Service Representative, 02/2020 to Current
Leaffilter North, LlcSharon Hill, PA,
  • Answered incoming telephone calls to provide products, and services information.
  • Provide occasional translations for customers
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Improved customer service wait times to mitigate complaints.
  • Explained benefits, features and recommendations to maximize client retention.
Customer Service Agent, 01/2019 to 01/2020
General ElectricNew York, NY,
  • Able to handle high volume of inbound orders while maintaining our accuracy and efficiency standards.
  • Able to make decisions in order to provide the best customer experience each and every time.
  • Document all customer interaction in our Customer Relationship Management
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrate a solid understanding of all our products and processes as well as workflow to provide solutions to our customer requests.
  • Able to respond to consumer and customer requests using templates.
  • Managed high-volume of inbound and outbound customer calls.
Bilingual Sales/Marketing Tech Support , 10/2016 to 11/2018
Meinstaff Services IncCity, STATE,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assist customers with inquiries
  • Set up and activate customers accounts
  • Advise customers and determines account to suit customer's
    needs
  • Take accountability to solve issues from beginning to end
  • Provide world-class customer service during every customer
    interaction
  • Complete accurate transactions, update accounts, collect
    overdue balances, provide confirmations and follow up as
    necessary in accordance with the law, all with a sense of
    urgency and an eye for detail
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Made outbound calls to obtain account information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Managed client marketing strategies and product promotion campaigns.
  • Conducted market research to determine market gaps and assess competitors.
Education and Training
Bachelor of Arts: Law And Political Science , Expected in 09/2016 to The University of Dschang - Cameroon,
GPA:
Certifications
  • Customer Service Representative Certificate
,
Languages
English:
Professional
Negotiated:
French:
Professional
Negotiated:

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Resume Overview

School Attended

  • The University of Dschang

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Bilingual Sales/Marketing Tech Support

Degrees

  • Bachelor of Arts

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