customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Personable, dedicated, hardworking and detailed oriented call center professional with over 7 years of experience in service and support. Solid team player with upbeat, positive attitude and proven skills in establishing rapport and building relationships with clients. Motivated, articulate, and enthusiastic with demonstrated passion for maintaining customer satisfaction that contribute to growth and company success. Customer-focused offering expertise in professional communication, driving satisfaction, conflict management and one call resolution. Dedicated to customer loyalty and satisfaction.

  • Typing 55-60 wpm/10-key/Computer proficient
  • Credit card payment processing/Billing inquiries/Invoice processing
  • Inbound and outbound/Sales/Collections/Billing department
  • MS Office expertise/Quickbooks knowledge/schedule and calendar mastery
  • Data evaluation and transcription
  • Adaptive team player/Courteous demeanor/High-energy attitude
  • Problem-solving/Conflict resolution abilities/complaint mediation
  • Technologically savvy/Online troubleshooting
  • Office equipment proficiency/Clerical knowledge and support
  • Excellent verbal communication/Email and chat communications
  • Meticulous attention to detail/Critical thinker
  • Verifying data and information accuracy/Quality assurance controls
  • Insurance processing
Customer Service Representative, 11/2020 - Current
Unitedhealth Group San Francisco, CA,
  • Completed daily progress notes, journal entries, reporting patients' status and concerns to the electronic charts.
  • Enabled clients to live at home by offering personal phone support services to patients and their families.
  • Facilitated planning and development of patients' schedules, appointments and financial budget.
  • Empowered patients to increase independent skills over the phone by teaching personal hygiene techniques, self-feeding, medication reminders, proper nutrition, appointment reminders, and reminding them of fall risk hazards.
CNA, 05/2019 - 06/2020
Mission Health System, Inc Cashiers, NC,
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Supported effective care for managed home care patients by observing health status and monitoring conditions.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Registered Medical Assistant, 01/2015 - 01/2016
Dean Health Glen Carbon, IL,
  • Led patients to exam rooms, answered general questions, prepared patients for physician by explaining process, and taking vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints, vital signs, and confirm purpose of visit.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Customer Service Supervisor, 04/2013 - 12/2014
Okaloosa County Baker, FL,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
Education and Training
Associate of Occupational Studies: Medical Assisting, Expected in 11/2014
IntelliTec Medical Institute - Colorado Springs, CO,
Status -
  • 3.8 GPA
  • Honor Roll
: General Studies, Expected in
Pikes Peak Community College - Colorado Springs, CO
Status -
Associate of Arts: Nursing, Expected in 12/2018
Pueblo Community College - Pueblo, CO,
Status -
  • Summa cum laude graduate
  • 4.0 GPA
  • Phi Theta Kappa Member
: Bachelors in Nursing, Expected in
Colorado State University - Pueblo - Pueblo, CO
Status -
  • 4.0 GPA4
  • Summa Cum Laude graduate
  • Phi Theta Kappa Member
  • Army Relief Scholarship Recipient
  • 1st Child to attend College Recipient
CNA Certification: Healthcare, Expected in 12/2017
Avanza Training - Colorado Springs, CO,
Status -

Resident Producer Life Insurance License


EMT, FEMA, Hazmat


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Resume Overview

School Attended

  • IntelliTec Medical Institute
  • Pikes Peak Community College
  • Pueblo Community College
  • Colorado State University - Pueblo
  • Avanza Training

Job Titles Held:

  • Customer Service Representative
  • CNA
  • Registered Medical Assistant
  • Customer Service Supervisor


  • Associate of Occupational Studies
  • Some College (No Degree)
  • Associate of Arts
  • Some College (No Degree)
  • CNA Certification

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