LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Customer Account Management
  • Creative Problem Solving
  • Understanding Customer Needs
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Time Management
  • Establishing and Maintaining Customer Relationships
Work History
Customer Service Representative, 12/2021 - Current
Fredbeans Sussex, NJ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
CNA, 05/2020 - 02/2022
Elwyn Granada Hills, CA,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported patients between rooms and appointments or testing locations.
Cashier , 01/2019 - 06/2020
Sc Fuels Modesto, CA,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Team Member / Cashier, 02/2017 - 08/2019
Abh Hospitality Management San Antonio, TX,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Housekeeping Attendant, 11/2018 - 01/2019
Temp Agency City, STATE,
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Provided laundering services for guests by washing, drying and hanging laundry.
Education
Diploma: , Expected in 06/2011
-
John Marshall Metropolitan High School - Chicago, IL,
GPA:
Status -

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Resume Overview

School Attended

  • John Marshall Metropolitan High School

Job Titles Held:

  • Customer Service Representative
  • CNA
  • Cashier
  • Team Member / Cashier
  • Housekeeping Attendant

Degrees

  • Diploma

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