customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Friendly

Sales Associate adept at working in diverse retail and customer service environments.

Skill Highlights
  • Creative problem solver
  • Strong client relations
  • Exceptional communication skills
  • Strategic sales knowledge
  • MS Windows proficient
  • Credit card processing
  • Quick learner Shipping and receiving professional
  • Proficient in cash management
  • CDA License Training
Professional Experience
Customer Service Representative, 02/2015 to 08/2015
Titlemax, Inc.Pensacola, FL,
  • Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
PSE Mail Processing Clerk, 06/2014 to 02/2015
Titlemax, Inc.Perry, GA,
  • Completed and submitted all necessary logs and paperwork on a daily basis.
  • Kept the warehouse and associated outside areas neat and clean at all times.
  • Operated heavy material handling equipment such as fork trucks and cranes.
  • Picked up incoming mail and delivered materials to designated locations.
  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maximized sales by shipping on time and accurately.
  • Received, processed and shipped goods and materials.
Customer Service Representative, 01/2014 to 06/2014
Mettler ToledoSan Diego, CA,
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • customer satisfaction rates.
Technical Support Representative, 06/2012 to 09/2013
Steven Madden, Ltd.Allen, TX,
  • Researched, troubleshot and resolved complex problems independently.
  • Upsold products and services to increase company revenue by 25% beyond targets assigned.
  • Answered 100-125 incoming calls from residential and small business customers.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Resolved problems with malfunctioning products.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Managed call flow and responded to technical support needs of customers.
  • Worked closely with team members to meet or exceed all customer service requirements.
Cashier, 02/2011 to 09/2011
WalmartCity, STATE,
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of 100-150 customer purchases.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Cashier/Expeditor, 07/2009 to 07/2010
Checkers Drive In RestaurantsCity, STATE,
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Prepared fountain drinks and ice cream items.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Analyzed call volume and average call time to monitor Customer Service Representative, performance and productivity.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Education and Training
Associate of Science: Inter Studies/Nursing, Expected in 07/18/2014 10/28/2013 03/16/2015 to Keiser University - Fort Lauderdale, FL
Inter Studies/Nursing
Associate of Arts: Nursing RN, Expected in to Broward College - Coconut Creek, FL
Nursing RN
High School Diploma: , Expected in to Fort Lauderdale High School - Fort Lauderdale, FL
Associate of Arts: Nursing R.N, Expected in to Valencia College - Orlando, FL
Nursing R.N
References Availiable upon Request

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Resume Overview

School Attended

  • Keiser University
  • Broward College
  • Fort Lauderdale High School
  • Valencia College

Job Titles Held:

  • Customer Service Representative
  • PSE Mail Processing Clerk
  • Customer Service Representative
  • Technical Support Representative
  • Cashier
  • Cashier/Expeditor


  • Associate of Science
  • Associate of Arts
  • High School Diploma
  • Associate of Arts

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