customer service representative resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Credit Card Payment Processing
Report Creation
Report Generation
De-escalation Techniques
Call Documentation
Courteous with Strong Service Mindset
Multitasking and Prioritization
Verbal and Written Communication
Customer Account Management
Creative Problem Solving
Customer Service
Data Entry
Quality Control
Product Organization
Problem-Solving Abilities
Customer Relations
Fleet Dispatching
Retail Sales Customer Service
In-Store Support
Materials Transport
Project Management Abilities
Clerical Support
Promotional Support
Technologically Savvy
Shipping and Receiving Understanding
Office Equipment Proficiency
Quality Assurance Controls
Business Development Understanding
Courteous Demeanor
Inbound and Outbound Calling
Charting Expertise
HIPAA Compliance
Medical Billing
ICD9 and CPT Coding
Proper Sterilization Techniques
Wound Care and Irrigation
Patient Feeding
Updating Medical Records
Coordinating Drug Refills
Clear Communication
Cleaning and Organizing
Operating EKG Equipment
Wound Care
Appointment Scheduling
Time Management
Medication Administration
Experience
Customer Service Representative, 05/2019 to 02/2022 Sonepar Usa – Madison, MS,
Answered inbound calls, chats and emails to facilitate customer service.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Consulted with customers to resolve service and billing issues.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
COVID-19 Screener, 07/2018 to 11/2020 Medcor, Inc – Cranbury, NJ,
Sanitized work area and sterilized equipment and instruments to comply with protocols.
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
Documented data in designated system to present to client upon request.
Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Offered protective masks and face shields to guests.
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Received blood and bodily fluid samples and passed to employees
Monitored health and well-being of clients and reported significant health changes.
Assisted administrative departments with paperwork, errands and other clerical duties.
Pulled and organized file charts, placing appointment reminder calls to patients.
Supported nursing staff in day-to-day operations.
Office Coordinator, 08/2016 to 03/2018 Carepoint Health – Jersey City, NJ,
Input accurate account data to efficiently update company database and maintain detailed records.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Supported internal team members with technical knowledge, operational support and exemplary customer service.
Guided team members to minimize delays and maintain high-quality daily production.
Developed long-term budgets to assess office expenditures and perform inventory management.
Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
Customer Service Representative, to Sonepar Usa – , ,
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers to resolve service and billing issues.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Associate of Science: Medical Assisting, Expected in 10/2012 to ATI Career Training Center - Miami - Miami, FL GPA:
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