Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Credit card payment processing
Billing
Insurance sales and services
Clerical support
Inbound and Outbound Calling
Customer relations
Problem-solving abilities
High-energy attitude
Office equipment proficiency
Adaptive team player
Experience
07/2018 to Current
Customer Service RepresentativeJohnson Brothers – Indianapolis, IN,
Answered inbound calls, chats and emails to facilitate customer service.
Reviewed account and service histories to identify trends and resolve issues.
Explained benefits, features and recommendations to maximize client retention.
Documented customer correspondence in CRM to track requests, problems and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to resolve service and billing issues.
Made outbound calls to obtain account information.
Explained benefits, features and recommendations to maximize client retention.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
02/2005 to 10/2011
CosmetologistThe Edgewater – Madison, WI,
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Evaluated client's hair and physical features to determine style and cut plans.
Applied makeup to achieve desired day-to-day and special event looks.
Double-checked inventories and staff stocking of treatment and sale areas.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Collected payment from customers and scheduled next appointments.
Attended in-store product training with vendor representatives to increase product knowledge.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Handled cash and credit card payments daily with consistent accuracy.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
09/2002 to 02/2005
CosmetologistThe Edgewater – Madison, WI,
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Attended in-store product training with vendor representatives to increase product knowledge.
Recommended styles and treatments based on clients' needs and appearances.
Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Education and Training
Expected in 07/2002 to to
Cosmetology : Cosmetology Chic University of Cosmetology - Grand Rapids, MI, GPA:
Expected in 06/2001 to to
High School Diploma: Greenville Senior High School - Greenville, MI, GPA:
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