customer service representative resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

To obtain a challenging, highly motivated and demanding position that will further enhance my knowledge and management skills and where I can add value to the system and grow with the company.

  • Inbound and Outbound Calling
  • High-energy attitude
  • Shipping and receiving understanding
  • Retail sales customer service
  • Operational Skills
  • Excellent Computer Skills
Customer Service Representative, 12/2019 to Current
CarmaxTyler, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 20-60+ inbound calls per day and directed to individuals or departments.
  • Exceeded company productivity standards on consistent basis.
Passenger Service Agent, Jan2019 to 12/2019
Landmark AviationKansas City, MO,
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Processed reservations and issued travel and hotel vouchers.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
Cici’s Pizza, 08/2018 to 01/2019
Graybar Electric Company, Inc.Springfield, MA,
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Kept customer and food preparation areas clean and well-organized.
  • Topped crust with sauce, meat, cheese and vegetables.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Prepared breads, subs, salads and other menu items.
  • Organized food preparation stations and regularly replenished supplies.
  • Cut pizzas using rocking pizza cutter tool.
  • Kept stations stocked and ready for use to maximize productivity.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Rolled out dough using pastry sheeting equipment.
  • Assisted customers, including answering questions and preparing orders.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Informed customers of delayed food items and offered estimated times to fill orders.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Customer Service Representative, 02/2018 to 08/2018
Tommy HilfigerCity, STATE,

• Keep merchandise filled to appropriate levels on sales floor.

• Ensure the store is visually distinctive and appearance impeccably maintained. • Follow all operational policies and procedures.

• Manage time and prioritize tasks.

Education and Training
High School Diploma: , Expected in 05/2018 to Osceola High School - Kissimmee, FL
Full Professional

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Resume Overview

School Attended

  • Osceola High School

Job Titles Held:

  • Customer Service Representative
  • Passenger Service Agent
  • Cici’s Pizza
  • Customer Service Representative


  • High School Diploma

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