LiveCareer-Resume

customer service representative resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Skills
  • Report creation
  • Credit card payment processing
  • Transportation solution development
  • Stockroom procedures
  • Product organization
  • Problem-solving abilities
  • Store maintenance
  • In-store support
  • Call center experience
  • Inbound and outbound calling
  • Customer relations
  • Sales expertise
Experience
01/2020 to 05/2020 Customer Service Representative Carmax | Tucson, AZ,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
12/2017 to 12/2018 Package Handler The Realreal, Inc. | Remote - Brooklyn, NY,
  • Palletized boxes for easy movement and shipment.
  • Assisted in loading delivery trucks with prepared packages.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Used scanners to track parcel information such as condition or receipt.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Inspected [Number] packages per shift to determine any product or package damage.
  • Responded to job-related inquiries from supervisor quickly and professionally to provide updates on anticipated task completion times.
  • Offered to assist [Job title] with [Type] duties during busy periods, leading to development of additional skills and improved productivity within warehouse.
  • Counted inventory stock each [Timeframe] and reported totals to [Job title] for auditing.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Communicated with teammates and supervisors about potential hazards and other issues.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Operated forklifts and pallet jacks to move, pick or store products.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
06/2016 to 07/2016 Cashier Team Lead Otg | Saint Paul, MN,
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained work area in clean and neat manner.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Education and Training
Expected in 05/2018 to to High School Diploma | Crete Monee Highschool , Crete, IL GPA:

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Resume Overview

School Attended

  • Crete Monee Highschool

Job Titles Held:

  • Customer Service Representative
  • Package Handler
  • Cashier Team Lead

Degrees

  • High School Diploma

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