LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Inbound and Outbound Calling
  • Account management
  • Credit card processing
  • Documentation and control
  • Team Leadership
  • Data Entry
  • Organizational skills
  • Office administration
  • Professional telephone demeanor
  • Typing speed 35 WPM
Work History
Customer Service Representative, 05/2018 - 01/2020
Carmax Stow, OH,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate (Seasonal), 03/2017 - 03/2017
Eataly Los Angeles, CA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Educated customers on promotions to enhance sales.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • Assisted customers with finding requested plants and flowers.
Office Assistant, 01/2014 - 01/2017
Ncsa Athletic Recruiting Nashville, TN,
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized all new hire, security and temporary paperwork.
  • Generated and prepared reports and typed letters in Microsoft Office, Word, Excel, etc. for maximum impact and results.
Education
Bachelor of Science: Business Administration And Management, Expected in 10 2022
-
University of Phoenix - Tempe, AZ
GPA:
Status -
High School Diploma: , Expected in 4 2010
-
Dobyns - Bennett High School - Kingsport, TN
GPA:
Status -
Skills
  • Inbound and Outbound Calling
  • Account management
  • Credit card processing
  • Documentation and control
  • Team Leadership
  • Data Entry
  • Organizational skills
  • Office administration
  • Professional telephone demeanor
  • Typing speed 35 WPM
Work History
Customer Service Representative, 05/2018 - 01/2020
Interior Concepts Inc. Kingsport, Tennessee
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate (Seasonal), 03/2017 - 03/2017
Evergreen Nursery Kingsport, TN
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Educated customers on promotions to enhance sales.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
  • Assisted customers with finding requested plants and flowers.
Office Assistant, 01/2014 - 01/2017
Interior Concepts Inc. Kingsport, TN
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized all new hire, security and temporary paperwork.
  • Generated and prepared reports and typed letters in Microsoft Office, Word, Excel, etc. for maximum impact and results.

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Resume Overview

School Attended

  • University of Phoenix
  • Dobyns - Bennett High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate (Seasonal)
  • Office Assistant

Degrees

  • Bachelor of Science
  • High School Diploma

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