customer service representative resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Well-qualified customer service representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10 years background in maintaining customer satisfaction and contributing to company success.
Skills
Sale expertise
Credit card processing
Order fulfillment
Complaint resolution
Education
College of Western IdahoNampa, IDExpected in 05/2017 ā āAssociate of Science:Criminal Justice - GPA:
Motorcycle Mechanics Institute A Div. of Universal Technical InstitutePhoenix, AZExpected in ā ā:Motorcycle Mechanics - GPA:
Work History
Graybar Electric Company, Inc. - Customer Service Representative Taunton, MA, 08/2019 - Current
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Sorted, received and distributed mail correspondence between departments and personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Routed incoming mail and messages to relevant personnel without delay.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Collected payments from clients and updated account balances.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered and quickly redirected calls.
Resolved customer problems and complaints.
Cvs Health - Temp Worker Springfield, VA, 10/2017 - 04/2018
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Super King Market - Beauty Consultant Northridge, CA, 10/2016 - 08/2017
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with accuracy.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Served needs of more than one customer in busy, fast paced environment.
Assisted customers with special services, account updates and promotional options.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance.
Efficiently processed new orders, completing daily transactions with remarkable accuracy.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed weekly sales circulars and monitored price changes.
Albertson's LLC - Service Deli Clerk City, STATE, 08/2014 - 07/2016
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Opened new inventory and rotated stock by dates to maintain freshness.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Listened carefully to customer instructions and prepared orders according to those preferences.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
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Resume Overview
School Attended
College of Western Idaho
Motorcycle Mechanics Institute A Div. of Universal Technical Institute