Personable, Analytical, and Cost-Conscious Professional offering broad-based experience; performance excellence. Customer service specialist with over 20 years experience in a fast-paced, team-based environment. Self-motivated and skilled in establishing a rapport with clients. Extremely focused on process improvements. Proven success in creating the accountability for accurate reconciliation of new and existing inventories.
Creative problem solver
Strong client relations
Exceptional communication skills
MS Office proficient
Self - control
Clear communication skills (both written and verbal)
Willingness to improve
Customer Service Representative, 06/1996 to 09/2004 Archer Daniels Midland – Fresno, CA Process order request ensuring accuracy of fulfillment, through IBM systems CICS, IVGO, APGO, PCGO, FCGO, AND OPGO. Handled high call volumes. Central point of contact for compliant resolution, product returns, and re-fulfillment. Informed customers of deals and or promotions via telephone and or email. Answered questions regarding product application, shelf life, etc. Handled product recalls. Handled changes in policies. Worked with the customer service manager to ensure proper customer service was being delivered.
Inventory Management Clerk, 09/2004 to 08/2013 Stratas Foods LLC – Fresno, CA
Received and documented inventory in the IVGO IBM system. Verified and processed invoices for payment through the APGO IBM system. Effectively communicated with management and warehouse supervisors on a daily basis. Developed a reputation as an efficient service provider with high levels of accuracy. Participated in periodic cycle counts, as well as physical inventory counts every month. Entered data into spread sheets on a daily bases, thus maintaining the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
Shipping / Receiving Clerk, 08/2013 to 06/2016 Stratas Foods – 3390 S. Chestnut Maintain records of all outgoing and incoming shipments from and to the warehouse. Establish and print pick sheets for each order containing product numbers, quantity to pick, descriptions, and inventory locations of each item to be picked. Consolidate shipping orders, reconcile bill of lading with customer order to ensure that there were no short ships. Invoice daily shipments and upload all documents into the CAPSYS Document Imaging and Document Management System. Unpack received packages and distribute accordingly.
Bachelor of Arts: Human Resources Management - CUM LAUDE, 2015 Ashford University - Clinton, IA
Associate of Arts: Business - MAGNA CUM LAUDE, 2012 Ashford Universtity - Clinton, IA
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.