customer service representative resume example with 20 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Personable, Analytical, and Cost-Conscious Professional offering broad-basedĀ experience; performance excellence. Customer service specialist with over 20Ā years experience in a fast-paced, team-based environment. Self-motivated and skilled in establishing a rapport with clients.Ā Extremely focused on process improvements.Ā Proven success in creating the accountability for accurate reconciliation of new and existing inventories.
Skills
Creative problem solver
Strong client relations
Multi-line phone
Exceptional communication skills
MSĀ Office proficient
Attentiveness
ā
Data entry
Self - control
Clear communication skills (both written and verbal)
Time Management
Willingness to improve
Ā Effective Listening
Ā
Education
Ashford UniversityClinton, IAExpected in 2015 ā āBachelor of Arts:Human Resources Management - CUM LAUDE - GPA:
Ashford UniverstityClinton, IAExpected in 2012 ā āAssociate of Arts:Business - MAGNA CUM LAUDE - GPA:
Work History
Laz Parking - Customer Service Representative Bellevue, WA, 05/1996 - 08/2004Process order request ensuring accuracyĀ of fulfillment,Ā through IBMĀ systems CICS,Ā IVGO, APGO, PCGO, FCGO, AND OPGO.Ā Handled highĀ call volumes.Ā Central point of contact for compliant resolution, product returns, and re-fulfillment. Informed customers of deals and or promotions via telephone and or email. Answered questions regarding product application, shelf life, etc. Handled product recalls. Handled changes in policies.Ā Worked withĀ the customer service manager to ensure proper customer service was being delivered.Ā
City Of Houston, Tx - Inventory Management Clerk Houston, TX, 08/2004 - 07/2013
Received and documentedĀ inventory in the IVGO IBM system.Ā Verified and processed invoices for payment through the APGO IBM system. Effectively communicated withĀ management and warehouse supervisorsĀ on a daily basis. Developed a reputation as an efficient service provider with high levels of accuracy. Participated inĀ periodic cycle counts, as well as physical inventory counts every month.Ā Entered data into spread sheets on a daily bases, thus maintaining the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
Advanced Drainage Systems - Shipping / Receiving Clerk Rocky Hill, , 07/2013 - 05/2016 Maintain records of all outgoing and incoming shipments from and to the warehouse.Ā Establish and print pick sheets for each orderĀ containing product numbers, quantity to pick, descriptions, and inventory locations of each item to be picked.Ā Consolidate shipping orders, reconcile bill of lading with customer order to ensure that there were no short ships. Invoice daily shipments and upload all documents into the CAPSYS Document Imaging and Document Management System.Ā UnpackĀ received packages and distribute accordingly.
Accomplishments
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
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