customer service representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Responsible driver
  • Doubles and Triples specialist
  • Retail Logistics
  • Goods Transport
  • Defensive driver training
  • Defensive Driving
  • Refrigerated trailers
  • Time management skills
  • Route management
  • Skilled forklift operator
  • Local routes understanding
  • Excellent sense of direction
  • Perfect attendance record
  • Trip planning
  • Exceptional written and verbal communication skills
  • Courteous and polite demeanor
  • Cargo handling
  • Dependable and reliable
11/2022 to 04/2023
Customer Service Representative Lifetime Brands Robbinsville, NJ,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Set up and activated customer accounts.
09/2021 to 10/2022
Delivery Courier Aarons Playa Vista, CA,
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reported mechanical problems encountered with vehicles to dispatch.
09/2018 to 09/2021
Forklift Driver Northern Tool Fort Worth, TX,
  • Transported, loaded, unloaded and stacked materials.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped and staged for shipments.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Loaded items to maximize work efficiency.
  • Used loaders, hand trucks, forklifts and cranes.
  • Tied and secured loads to prevent shifting or damage to items.
  • Collaborated in team environment to maintain high levels of productivity.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Maximized team efficiency by using equipment to move materials.
  • Replenished stock locations to support outbound shipping operations.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
12/2014 to 08/2018
Lead Merchandiser Keurig Dr Pepper Easton, PA,
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built product displays and placed appropriate signage for merchandise.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Conferred with production, sales and shipping personnel to expedite or trace shipments.
  • Analyzed sales figures and market trends to anticipate product needs.
  • Placed prices and descriptive signage to enhance displays and promote items.
Education and Training
Expected in 05/2021 to to
Associate of Arts: Psychology
Lone Star College System - Spring, TX

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Resume Overview

School Attended

  • Lone Star College System

Job Titles Held:

  • Customer Service Representative
  • Delivery Courier
  • Forklift Driver
  • Lead Merchandiser


  • Associate of Arts

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