customer service representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Well-qualified Sales and customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
Training Experience Summary:
Maintained and taught training classes for Alorica incorporated ranging from 12-23 agents.Developed real world solutions to apply to everyday knowledge of Direct Tv sales projects, insight of implementing product knowledge and call etiquette. Acting Floor supervisor that filled in temporarily when primary trainer was either absent or unable to continue on with training classes or selected training provisions for Direct Tv Sales Department .
Training Skills And Accomplishments :
Inbound and Outbound Calling -Alorica Inc
Complaint resolution -Alorica Inc
Credit card processing -Alorica Inc
Professional telephone demeanor -Alorica Inc
Service standard compliance -U.S Army
Good listening skills -U.S Army /Alorica Inc
Creative problem solving- Alorica Inc
Administrative support -U.S Army
Training development aptitude -Alorica Inc
Strategic sales knowledge -U.S Army / Alorica Inc
Advanced leadership course -U.S Army
Basic Leadership Course -U.S Army
Phone etiquette and professionalism course -Alorica inc
Customer Service Representative Laz Parking – Augusta, GA,
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
02/2017 to 11/2018
Sales Floor SupervisorJc Penney – Colerain, OH,
Partnered with operations team to achieve company revenue and profit goals.
Overcame objections and closed sales while following company policies and legal requirements.
Demonstrated product and answered questions for prospective customers.
Trained and supported sales force with closing deals.
Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Supervised, tasks, personnel and clients for Direct Tv company with high sales numbers.
Set sales goals and tracked progress using System X .
Assisted customers with Product selection through carefully curated questions.
Developed strong and lasting rapport to improve customer service and retain valued clients.
Identified, qualified and closed business opportunities for Cable products
Assisted customers with locating and choosing merchandise in any store department.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Assisted customers by answering questions and fulfilling requests.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
02/2013 to 11/2016
Human Resources SpecialistCommunity Care Connections – Platteville, WI,
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Implemented quality control initiatives to reduce downtime and increase revenue.
Education
Expected in 05/2013 to to
Diploma: West Creek High School - Clarksville, TN GPA:
Graduated with 3.75 GPA
Expected in 08/2019 to to
Associates: Business Administration Austin Peay State University - Clarksville, TN GPA:
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