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customer service representative resume example with 1 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • CRM Software
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Excellent Attention to Detail
Work History
10/2016 to 01/2017
Customer Service Representative Graybar Electric Company, Inc. Abilene, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
01/2015 to 04/2015
General Warehouse Associate Best Buy Toledo, OH,
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Wrapped pallets in shrink wrap prior to loading.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
10/2013 to 12/2013
Floor Associate Furnituremart Usa Cedar Rapids, IA,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings .
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
04/2013 to 08/2013
Cashier Rubio's Restaurants, Inc. Poway, CA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Expected in 06/2010 to to
High School Diploma:
Lake Region Senior High - Eagle Lake, FL,
GPA:

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Resume Overview

School Attended

  • Lake Region Senior High

Job Titles Held:

  • Customer Service Representative
  • General Warehouse Associate
  • Floor Associate
  • Cashier

Degrees

  • High School Diploma

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